|Bev Johnson, President and CEO of the Institute, Speaks in New Zealand and Australia
A convergence of New Zealand/Australian events concerning patient- and family-centered care happened in October and November...
The Health Quality and Safety Commission New Zealand invited Bev Johnson, President/CEO of the Institute for Patient- and Family-Centered Care to participate in three events. Bev served as the facilitator for the Commission's all-day workshop in Auckland to enhance organizations' engagement with consumers. While in New Zealand, Bev gave two presentations: Patient- and Family-Centered Care: Partnerships for Quality and Safety: A Perspective from North America and Strategies for Partnering Effectively with Patients and Families Across the Continuum of Care. She also spoke to the staff of the Health Quality and Safety Commission and did an interview for Radio New Zealand National, entitled: Health Managers Urged to Expand the Role of Consumers.
In addition, Bev was invited to speak in Melbourne, Australia, at The Great Healthcare Challenge 2011: Achieving Patient-Centered Outcomes, a conference co-sponsored by the Australasian Association for Quality in Health Care, the Australian Council on Healthcare Standards, the Australian Healthcare and Hospitals Association, and the Royal Australasian College of Medical Administrators. She gave the closing plenary session on Rising to the Challenge of Patient- and Family-Centered Care: The Role of Leaders Across the Continuum of Care and served as a respondent to two lectures: Measuring Hospital Quality and Performance: Salutary Lessons from the UK and Innovation and Healthcare Reform.
To learn more about patient- and family-centered care in Australia, check out the October issue of the Australian Commission on Safety and Quality in Healthcare's Patient Centred Care Newsletter.
|Queen of England Opens New Royal Children's Hospital in Melbourne, Australia
Dr. Catherine Crock sent us this photo of Her Royal Majesty taken on the Queen's recent visit to officially open the new Royal Children's Hospital in Melbourne, Australia. As Queen Elizabeth exited, a 13-year-old child named Liam handed her a CD of a HUSH collection of music. Learn more about Dr. Crock and HUSH Music.
It was only a little luck and a couple of determined advocates that resulted in Liam's memorable encounter with Her Majesty. In Liam's own words: "I'm a regular patient there after being sick most of the time so we were invited for the opening...I was speechless when that happened...When I gave it [the Hush CD] to her she thought it was a little book and I said 'no, it's a CD' and then she said 'What's it a CD of?' and I said 'It's the music they play for kids in the hospital called the Hush Collection and this is volume 11.' She's a very nice person, very quietly spoken." Read more about Liam's encounter with the Queen.
The design of the new Royal Children's Hospital (RCH) was guided by a set of principles based on consultation with RCH staff, patients, and their families, and informed by the investigation of Australian and international best practices, including patient- and family-centered care. The hospital opened to the public on November 30, 2011.
Visit From Australian Mary Draper, Board Chair of the Health Issues Centre
Australian Mary Draper is Board Chair of the Health Issues Centre, an independent, not-for profit organization that works to improve health outcomes for Australians and to promote equity and consumer perspectives in the Australian health system. Mary is also a Consultant in Health and Community Services as well as a member of the Board of Directors for Latrobe Regional Hospital in Traralgon West, Victoria, Australia. On a recent visit to the United States, one of the Institute's Information Specialists, Joanna Kaufman, took Mary on a tour of Anne Arundel Medical Center (AAMC) in Annapolis, Maryland. Mary saw the exciting changes being made—in large measure due to the input from their Patient and Family Advisory Council—to advance the practice of patient- and family-centered care at AAMC. During her visit, Mary also had the opportunity to attend a meeting of the AAMC Patient and Family Advisory Council. Learn more about AAMC's family presence policy.
|Madison Seminar Great Success! Next Stop Atlanta!
Special thanks to our leadership sponsor, UW Health, for providing support for the November intensive training seminar, which was a great success!
The Madison Hospitals and Communities Moving Forward with Patient- and Family-Centered Care intensive training seminar had nearly 400 participants, including 170 nurses, 35 physicians, and 51 patient/family leaders. Participants represented a large number of departments and positions, including quality improvement, social work, child life, rehab services, diagnostic imaging, marketing/communications, risk management/compliance, patient satisfaction/customer service, patient experience, and many others. The seminar attracted participants from 117 organizations, 37 states, and 6 Canadian provinces. Thirty-two of the organizations that sent teams—that included a total of 145 participants—are Institute Pinwheel Sponsors.
Additionally, a large contingency of senior executives, including CEOs, CNOs, CFOs, senior vice presidents, medical directors, and board members participated in the seminar. Some of these leaders joined the Leadership Track for senior health care executives that provided an opportunity to address the role of administrative leaders in integrating patient- and family-centered change in organizational culture. A group of 25 leaders met on Sunday prior to the seminar and continued discussions during a Monday breakfast session to review strategies for developing partnerships with patients and families based on their experiences.
Here is a sampling of comments from seminar participant evaluations:
- This seminar really changed my life.
- I didn't know what PFCC was then but I know it now from this seminar, and my life will never be the same.
- For those new to PFCC, it's very helpful in teaching the concepts behind PFCC. For those already familiar with PFCC, it's a great opportunity to obtain new ideas and tools to advance the work, and network with others.
- Very helpful. Something every CEO, CNO, and CMO should attend!
- This seminar gave me the words and ideas to use—about what PFCC really is, why it's the right thing to do, and why we are close in some ways and very far off in others.
Check out more photos from the Madison seminar on the Institute's Facebook page.
REMINDER: December 8 is the deadline to complete Madison evaluation to receive CEU Credits!
Next Stop Atlanta!
Consider joining us for the next Hospitals and Communities Moving Forward with Patient- and Family-Centered Care intensive training seminar which will be in Atlanta, Georgia, March 19-22, 2012. REGISTER NOW
From the Institute family to yours....
|Registration Now Open for The 5th International Conference on Patient- and Family-Centered Care
Registration is now open for The 5th International Conference on Patient- and Family-Centered Care: Partnerships for Quality and Safety to be held June 4-6, 2012, in Washington, DC. The Institute is proud that the Samueli Institute is a partner sponsor.
From across the United States, Canada, the United Kingdom, Australia, and several other countries—this unique conference attracts a significant number of health care administrators, clinicians, medical educators, researchers, and architects, as well as patient and family leaders who have extensive experience in collaborating with health care professionals.
The conference will include more than 90 sessions that highlight best practices in patient- and family-centered care. The majority of these sessions will be co-led by patient and family leaders and health care professionals. Major areas of focus will be:
•Leadership for Advancing the Practice of Patient- and Family-Centered Care
•Developing and Sustaining Effective Partnerships with Patient and Family Advisors/Leaders
•Collaboration with Patients and Families in Primary Care
•Changing the Concept of Families as Visitors in Hospitals and Other Health Care Facilities
•Education of the Public to Promote Active Engagement in Health Care
•Mind-Body Programs and Practices within a Patient- and Family-Centered Framework
Check the Institute's website for more details, as they are announced.
|Institute Announces Results of 2011 Salary Survey of Patient and Family Leaders in Paid Positions
The Institute is proud to announce the results of the 2011 Salary Survey of Patient and Family Leaders in Paid Positions. The Institute highlighted the survey results at its Hospitals and Communities Moving Forward with Patient- and Family-Centered Care intensive training seminar in Madison, Wisconsin, November 7-10, 2011, in the session, Creating Paid Positions for Patient and Family Leaders: Key Considerations.
A committee of patient and family leaders representing a variety of health care organizations assisted the Institute in the development of the survey questions to ensure that the data collected would be beneficial to those seeking paid positions within a health care organization.
Survey responses offer a glimpse into the patient- and family-centered care community, as well as current attitudes and trends for engaging patients and family leaders as paid employees. Results reflect the importance of bringing patients and families in as part of the health care team to represent the voices of patients and families in day-to-day operations. Read More...