February 2008, Issue 15

Atlanta Seminar Sold Out!!

Upcoming Seminars:

Washington, DC Metro Area ~ May 27-30, 2008

Calgary, Alberta, Canada ~ October 27-30, 2008

Registration opens Monday, March 3, 2008

Spring Seminar in Atlanta is SOLD OUT!
Meet Jean Klein, age 81, Advisor to the Kaiser Permanente Health Care System
Mike Nelson, MD, Patient- and Family-Centered Care Champion, Quality Engineer, and Six Sigma Black Belt
The Institute is Happy to Have Hannah Levy as our Intern
How to Earn Continuing Education Credits at the Atlanta Seminar
The Institute for
Family-Centered Care
7900 Wisconsin Ave, Suite 405
Bethesda, Maryland 20814
P: 301 652-0281
F: 301 652-0186
E: institute@iffcc.org
W:  www.familycenteredcare.org
Spring Seminar in Atlanta is SOLD OUT!

We are very excited about our upcoming Hospitals Moving Forward Forward with Patient- and Family-Centered Care Seminar to be held in Atlanta, GA March 3-6, 2008.  We are in the final stages of preparation and look forward to seeing many of you in Atlanta.

The breadth of participation—geographically and across disciplines—is inspiring. Weeks ago, the seminar registration filled to capacity. We have 300 participants and 25 faculty members. Our participants are coming from 73 hospitals and agencies, representing 31 states, Australia, and several provinces in Canada.  Participants include over 30 patient or family members, 25 physicians, chief nursing officers, clinical nurse specialists, nurse practitioners, nurse managers, social workers, and child life specialists. Participants also include representatives from rehabilitative services, pastoral care, volunteer services, human resources, organizational learning centers, risk management/compliance offices, and even annual giving and grants programs! Ten of the teams have eight or more members; several teams are bringing at least twenty members. 

We expect this to be a very exciting, exhilarating, and intensive experience.

Meet Jean Klein, age 81, Advisor to the Kaiser Permanente Health Care System

Jean Klein had a successful career in real estate for four decades in Colorado. For 25 years, she was "Mrs. Santa Claus" for the local business association's party for children. She never expected to become a patient advisor for a health care system. But today, Jean Klein, age 81, is an active advisor to the Kaiser Permanente Health Care System.

Jean is one of ten patient/family members of the Member Council for the Internal Medicine Department. Council members, staff and physicians meet every other month to review systems and communication strategies. Read More

Mike Nelson, MD, Patient- and Family-Centered Care Champion, Quality Engineer, and Six Sigma Black Belt

"We've started something new and exciting in the clinic this month. Our patient advisors are making rounds with our clinicians, observing the doctor-patient interactions, giving feedback, and coaching us on how to be more patient and family-centered. It's wonderful; we've learned so much."

 Dr. Mike Nelson, Medical Director, Quality Improvement, Presbyterian Medical Group, Albuquerque, NM, is leading the effort to develop a patient-centered multidisciplinary team primary care delivery model. Registered Nurse care managers, diabetes educators, pharmacy clinicians, and masters level mental health practitioners, working in primary care offices, are partnering with patients and physicians to develop and implement collaborative self-management programs for people with chronic conditions. Mike and his team have instituted a self-management population-based patient registry, implemented electronic medical records, put organizational leadership incentives into operation, and will be using patient input to select community organizations to complement care.

In June 2004, he obtained national certification as a quality engineer and, in October 2007, a Six Sigma Black Belt. Read More


A Very Special Thank You to
Emory Healthcare and
Emory University School of Medicine
for providing leadership support
for our Atlanta
 Hospitals Moving Forward with
Patient- and Family-Centered Care Seminar.

The Institute is Happy to Have Hannah Levy as our Intern

 We want to introduce you to Hannah Levy, who is participating in her high school internship program that offers opportunities for students to gain “real world” experience in a variety of workplace settings. Hannah, a senior, keeps busy with her schoolwork, college application process, interning at the Institute, and working at a local sporting goods store. In her spare time, she loves to draw, hang out with her friends, and go to the ocean.

Hannah brings to the Institute great organizational skills. One of her talents is organizing and labeling anything in sight including files, closets, storage areas, and even the kitchen!  Hannah has worked on a variety of projects, including inventory, and brainstorming about marketing and advertising ideas.

Hannah lives with her parents, and has one older sister who is in college in Boston. Hannah’s mom is an attorney and her dad is a consultant. Hannah and her family travel to Texas, the Northeast, and Brazil to vacation and visit other family members.

Hannah’s interests are varied. When she was younger, Hannah was an avid soccer player. In high school, she and a friend co-founded the Interfaith Club, which promotes education about cultures and religions. Hannah plans to go to college on the east coast, and is interested in studying environmental science, business, and psychology.

The Institute is happy to have Hannah as our intern this school year, and we wish her well when she is off to college in the fall!

How to Earn Continuing Education Credits at the Atlanta Seminar

Nurses, social workers, and physicians can earn Continuing Education Credits for attending the Institute’s Spring Seminar in Atlanta. Nurses and social workers will be awarded 24.5 hours; physicians can be awarded a maximum of 26.5 AMA PA Category 1 Credits. General attendance certificates will be available to all others as requested.

To receive Continuing Education Credits, participants are required to attend the Seminar in its entirety—be sure to sign-in daily at the Registration Desk. Additionally the online seminar evaluation must be completed no later than March 24. The link for the survey will be distributed at the Seminar and will be e-mailed to all participants after the Seminar.

PLEASE NOTE: No partial credit can be given.