COVID-19 has had a tremendous impact on the world since 2020. As horrific as COVID-19 has been, organizations can build on innovations created during the pandemic and advance patient- and family-centered care and substantive partnerships with patients, residents in long-term care, and families. Please join us for this timely conversation to discuss new approaches and lessons learned during the pandemic, and identify several potentially better practices that we should develop and sustain in the future. Bev Johnson, President and CEO, and Ushma Patel, Director for Special Projects & Educational Programs will facilitate the discussion.