February 2009 Special Edition

A special thanks to our sponsors for the Boston Seminar,

Hospitals and Communities Moving Forward with Patient- and Family-Centered Care ~

An Intensive Training Seminar

Partnerships for Quality and Safety

Beth Israel Deaconess Medical Center

Brigham and Women’s Hospital

Children's Hospital Boston

Dana-Farber Cancer Institute

Massachusetts General Hospital

Beth Israel Deaconess Medical Center
Brigham and Women's Hospital
Dana-Farber Cancer Institute
Children's Hospital Boston
Massachusetts General Hospital
Institute for
Family-Centered Care
7900 Wisconsin Ave, Suite 405
Bethesda, Maryland 20814
P: 301 652-0281
F: 301 652-0186
E: institute@iffcc.org
W:  www.familycenteredcare.org
Beth Israel Deaconess Medical Center

A teaching hospital of Harvard Medical School, Beth Israel Deaconess Medical Center (BIDMC) is renowned for excellence in patient care, biomedical research, teaching, and community service. BIDMC partners include the Joslin Clinic, Dana-Farber/Harvard Cancer Center, and Children’s Hospital Boston. BIDMC's longstanding commitment to patients and families is exemplified by being the nation’s first hospital to publish a Patient Bill of Rights, as well as offering many programs that foster patient- and family-centered care, including extensive translation services, parent mentor and parent connection programs, and peer-to-peer support programs.

The Intensive Care Unit (ICU) Patient/Family Advisory Council, working with the ICU Experience Task Force, eliminated the concept of “visiting hours” for families of patients in the ICU. BIDMC’s Patient Care Committee, chaired by the Senior Vice President of Clinical Operations and a hospital trustee, ensures that patients and families are involved in important aspects of care such as facilities planning and design, and patient education. The Learning Center supports patients and families taking an active role in their care, by providing a library of health resources and the services of a librarian. In short, BIDMC strives, “to provide extraordinary care, where the patient comes first, supported by world-class education and research.”

Brigham and Women's Hospital

Brigham and Women’s Hospital, a founding member of Partners HealthCare, Inc., is a major teaching hospital of Harvard Medical School. Internationally recognized as a leading academic health care institution, Brigham and Women’s Hospital is committed to excellence in patient care, medical research, and training and educating health care professionals.

Brigham and Women’s Hospital is known around the world for the treatment of cardiovascular disease, neurologic illness, bone and joint diseases, oncology, women’s health, and organ transplantation. In research, Brigham and Women’s ranks among the top hospitals nationally each year for receipt of grants and awards. These funds help to conduct internationally acclaimed studies and make discoveries that shape the future of care.

The Dana-Farber/Brigham and Women’s Cancer Center, an integrated adult cancer program, has twelve treatment centers that provide the most advanced resources for the diagnosis and treatment of virtually all cancers.

Brigham and Women’s Hospital and Faulkner Hospital merged in 1998 forming a common parent company, Brigham and Women’s/Faulkner Hospitals. Since that time, physicians and administrators have been working together to integrate the programs and services of the two hospitals, with a shared mission to provide comprehensive, coordinated care of the highest quality to patients.

Dana-Farber Cancer Institute

Dana-Farber Cancer Institute (DCFI) provides expert, compassionate care to children and adults with cancer while advancing the understanding, diagnosis, treatment, cure, and prevention of cancer and related diseases. An affiliate of Harvard Medical School and a Comprehensive Cancer Center designated by the National Cancer Institute, DCFI disseminates innovative patient therapies and scientific discoveries throughout the world.

Dana-Farber is a longstanding advocate of patient- and family-centered care. Dana-Farber’s Adult Patient and Family Advisory Council (APFAC) and Pediatric Patient and Family Advisory Council (PPFAC), started in 1998 and 1999, respectively, serve as national models. The councils are comprised of patients, family members, executive leaders, and staff, working in partnership to assure the delivery of the highest standard of comprehensive and compassionate care at Dana-Farber/Brigham and Women’s Cancer Center and Dana-Farber/Children’s Hospital Cancer Care and their satellites.

The councils serve as the “patient voice” and are the institutional infrastructure for including the patient and family member perspective at all levels of organizational decision-making. They do so by providing information to hospital leaders and staff about patients’ needs and concerns; helping plan patient-care areas and new programs; recommending improvements that affect patients and family members; encouraging patients and families to be involved and to speak up; and, strengthening communication among patients, family members, caregivers, and staff.

Hospital Tours. . . Spaces Going Fast: Sign Up Now!

As a part of the Hospitals and Communities Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar, tours of our sponsor hospitals are available. Register for a tour when you register for the Seminar. If you already have registered for the Seminar, you can add a tour by adding it to your original registration. NOTE: Space is limited, so don't delay!


Tour A
Massachusetts General Hospital
Tuesday, March 3, 2009, 2:00 - 4:00 PM

Tour B
Children's Hospital Boston/Dana-Farber Cancer Institute
Tuesday, March 3, 2009, 2:00 - 4:00 PM

Tour C
Beth Israel Deaconess Medical Center/Brigham and Women's Hospital
Tuesday, March 3, 2009, 2:00 - 4:00 PM

Questions about tours or registration? Contact LeAndria Streeter at the Institute at 301-652-0281, Extension 16.
Children's Hospital Boston

Children's Hospital Boston (CHB), one of the country’s largest pediatric medical centers, is well known for its pioneering role in the health care of children. For over 130 years, CHB has provided quality pediatric patient care, cutting-edge research, excellence in teaching, and dedication to the community. These tenets remain central to the organization’s mission, vision, and core values with patient care as the cornerstone. The nursing philosophy, based on family-centered care, speaks to the partnership between nurses, patients, and parents.

The Center for Families (CFF), a multidisciplinary department within Children’s Hospital Boston, offers a comprehensive set of support services to families. These include, but are not limited to:

° Family Education/Resource Program—Develops comprehensive patient education information sheets, resource packets and provides links to community services for families.

° Family to Family Program—Offers families support by connecting them with trained, experienced volunteer families with similar needs.

° Family Initiatives—Develops ways to enhance the practice of patient- and family-centered care by increasing family input into hospital programming and policy design.

° Devon Nicole House—A small residence available to house families in need. Sliding scale payments are arranged for families anticipating at least a 5–7day hospital stay.

Massachusetts General Hospital

The Massachusetts General Hospital (MGH) mission states: “Guided by the needs of our patients and their families, we aim to deliver the very best healthcare in a safe, compassionate environment; to advance that care through innovative research and education; and, to improve the health and well-being of the diverse communities we serve.” MGH's work begins and remains centered on patients and their families.

The third oldest general hospital in the United States and the oldest and largest hospital in New England, Massachusetts General Hospital is consistently ranked among the top five hospitals in the nation by US News & World Report. In 2008, MGH was redesignated a Magnet hospital, the highest honor for nursing excellence. The 900-bed medical center offers sophisticated diagnostic and therapeutic care in virtually every specialty and sub-specialty of medicine and surgery.

MGH is dedicated to providing the highest quality care to patients and families every moment of every day. The core values of dignity and respect, information sharing, participation, and collaboration, fully inform every member of the MGH community—from the provider at the bedside to the many individuals and teams supporting its practice. The hospital takes pride in ensuring that its practice is caring, innovative, scientific and empowering, and based on a foundation of leadership and entrepreneurial teamwork. Massachusetts General Hospital fosters a culture that views professional development and research as essential to advancing that practice, both throughout the hospital and well beyond its walls.

The Boston Park

Plaza Hotel


Extending Special

Hotel Rates


Seminar Participants


February 13, 2009

617-426-2000 or 800-225-2008

SPECIAL OFFER: Students, Residents, and Fellows ~

Reduced Boston Seminar Registration Rates
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