January 2011, Issue 38

Hospitals and Communities

Moving Forward with

Patient- and Family-Centered Care

                         An Intensive Training Seminar ~

                        Partnerships for Quality and Safety


May 2-5, 2011

St. Louis Union Station Marriott Hotel

St. Louis, Missouri

Profile of Change ~ Dartmouth-Hitchcock Medical Center
Bringing Change of Shift Report to the Bedside ~ A Patient- and Family-Centered Approach
2010 Picker Awards for Excellence
Licia Berry-Berard: Innovator for Patient- and Family-Centered Care
Missouri Foundation for Health Provides Leadership Support for the Institute's Spring Seminar
Institute for Patient- and
Family-Centered Care
7900 Wisconsin Ave, Suite 405
Bethesda, Maryland 20814
P: 301 652-0281
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W:  www.ipfcc.org
Profile of Change ~ Dartmouth-Hitchcock Medical Center

Nationally recognized, Dartmouth-Hitchcock Medical Center (DHMC)— located on a 225-acre campus in Lebanon—is New Hampshire's only academic medical center.

It takes only a few committed people in a large organization such as DHMC, to start the patient- and family-centered care ball rolling. In 2005, the Director of the Office of Care Management attended the Institute's intensive training seminar, Hospitals and Communities Moving Forward with Patient- and Family-Centered Care. She came back energized, and the following year a Dartmouth-Hitchcock team—including nurses and social workers—attended the Institute's next training seminar. Their team learned that DHMC already had in-house experts on patient- and family-centered care when, while at the seminar, they saw Bill Edwards, a DHMC physician, on a video talking about patient- and family-centered care at the Children's Hospital at Dartmouth.

By April 2008, DHMC had eight patient/family advisors working on committees throughout the hospital. The successful integration of advisors into endeavors such as the design/build project resulted in multiple requests for patient/family advisors to join other work. Examples include incorporating these principles into staff education, staff orientation (including general orientation for all new employees), and incorporating behavioral expectations into measurable patient- and family-centered care performance standards... Read more.....

In June 2008, DHMC and CIGNA launched a "patient-centered medical home" pilot program, to further enhance the coordination and quality of care for patients covered by a CIGNA health plan and receiving care from Dartmouth-Hitchcock primary care physicians. The goal is to provide patients with a comprehensive, coordinated approach to primary care...  Read more...

Bringing Change of Shift Report to the Bedside ~ A Patient- and Family-Centered Approach

Terry Griffin’s article, Bringing Change-of-Shift Report to the Bedside: A Patient- and Family-Centered Approach, explores the challenges and benefits of making the switch to a patient- and family-centered bedside report. Learn about the importance of, and ways to implement, patient- and family-centered change of shift report at the bedside. Change of shift—the time when a nurse transfers accountability and responsibility for patients to another nurse—is an important opportunity for communication to ensure continuity of care and patient safety. Bringing the report to the bedside can improve the flow and accuracy of information, benefit patient safety, and improve the care experience. The goal of nurse shift report at the bedside is partnership with patients and families, not simply the change of location of the traditional report style to the bedside. 

Terry Griffin is a Neonatal Nurse Practitioner at St. Alexius Medical Center and Rush University Medical Center, and former faculty at the Graduate College of Nursing at the University of Illinois in Chicago. She writes frequently on the topic of families as partners in care in neonatal and pediatric journals. She is a faculty member for the Institute's Intensive Training Seminars and Webinars, and also participates with Institute team members as an on-site consultant.

Griffin, T. (2010). Bringing change-of-shift report to the bedside: A patient- and family-centered approach. The Journal of Perinatal & Neonatal Nursing, 24(4), 348-353.

Institute Announces New Webinar: Enhancing Patient- and Family-Centered Communication Skills at the Bedside and Beyond—from Principles to Practice

The Institute is proud to offer a new webinar, Enhancing Patient- and Family-Centered Communication Skills at the Bedside and Beyond—from Principles to Practice, featuring Terry Griffin and Liz Crocker. Terry and Liz will explore with participants the tools and techniques to enhance effective collaborative communication. Participants will learn basic negotiating skills and review the difference between the intentions and effects of communication. Clinicians, patients and their families, administrators, and anyone working to establish effective partnerships wold benefit from this webinar.  Learn More about the March 15th webinar…

2010 Picker Awards for Excellence

Congratulations to the recipients of the 2010 Picker Awards for Excellence®: Paul D. Cleary, PhD, Atul Gawande, MD, MPH, Arnold P. Gold, MD, and Karen C. Schoeneman.

Dr. Cleary, Dean, Yale University School of Public Health, was cited for his commitment to patient-centered care, his tireless efforts to elicit patient experiences through well-designed surveys and his success in demonstrating that quality patient experiences are linked to positive patient outcomes.   

Dr. Gawande—Boston surgeon, author, and staff writer at The New Yorker magazine—was recognized for his outstanding work in highlighting the importance of patient-centered care through his investigations of the modern health care system and the widespread publication of his findings for professional audiences and the public as a whole.   

Dr. Gold, Chairman Emeritus of the Arnold P. Gold Foundation, was honored for his lifelong dedication to the advancement of patient-centered care by preserving the tradition of the caring physician and emphasizing the crucial need for humanism in medicine.

Karen C. Schoeneman, Deputy Director of the Division of Nursing Homes for the Centers for Medicare and Medicaid Services since 1989, was cited for her “commitment … to ensuring that all elders receive person-centered care and caring in every encounter with the long-term care health system,” as “the embodiment of the principles of patient-centered care that Harvey Picker founded Picker Institute to promote.”

The Picker Institute is dedicated to promoting the advancement of patient-centered care and the improvement of the patient’s experience and interaction with health care providers. The Picker Awards, established in 2003 as an educational component of improving patient-centered care, honor people and organizations who have made significant contributions to advancing the practice of patient- and family-centered care.

Learn more about the 2010 winners.

Past Winners of the Picker Awards for Excellence® include the Institute for Patient- and Family-Centered Care, Cincinnati Children’s Hospital Medical Center, and James Conway.

2010 John M. Eisenberg Patient Safety and Quality Awards 

Congratulations to the recipients of the 2010 John M. Eisenberg Patient Safety and Quality Awards: John H. Eichhorn, MD, University of Kentucky, Lexington, Kentucky; James L. Reinertsen, MD, The Reinertsen Group, Alta, Wyoming; Washington State Hospital Association, Seattle, Washington; and The Children’s Hospital at Providence Newborn Intensive Care Unit, Anchorage, Alaska.

This patient safety awards program, launched in 2002 by the National Quality Forum (NQF) and The Joint Commission, honors John M. Eisenberg, MD, MBA, former administrator of the Agency for Healthcare Research and Quality (AHRQ). Dr. Eisenberg was one of the founding leaders of NQF, sat on its Board of Directors, and was a passionate advocate for patient safety and health care quality. The awards are given for individual achievements, innovation in patient safety and quality at the national level, and at the local level.

This year’s award to the Washington State Hospital Association (WSHA) recognizes the importance of patient and family engagement. WSHA is being recognized for its Safe Tables Learning Collaborative program, which “focuses on standardizing safety practices, preventing infections, improving hand hygiene, increasing staff influenza immunizations, creating rapid response teams, enhancing board leadership, and engaging patients and families in ensuring safe care and reducing readmissions.”

Learn more about the other 2010 winners.

Licia Berry-Berard: Innovator for Patient- and Family-Centered Care

Licia Berry-Berard, MSW, LICSW, is the Manager of Patient- and Family-Centered Care and the Continuing Care Manager of the Bridge Program at Dartmouth-Hitchcock Medical Center (DHMC).

Licia's affinity for elders dates back to her childhood. Even as a child, Licia enjoyed visiting two elderly next-door neighbors. Licia studied psychology, social work, and criminal justice, earning undergraduate and graduate degrees in social work with a specialty in geriatrics. Following graduate school, Licia was the first social worker that DHMC hired as a continuing care manager. She works with chronically ill and fragile geriatric patients, which requires her to develop a full picture of them and their families. She loves this aspect of her work. Establishing and nourishing a relationship with patients and families… Read More….

Missouri Foundation for Health Provides Leadership Support for the Institute's Spring Seminar

The Institute is proud to announce that the Missouri Foundation for Health (MFH) is providing leadership support for the Hospitals and Communities Moving Forward with Patient- and Family-Centered Care Intensive Training Seminar, May 2-5, 2011, to be held in St. Louis, Missouri.

This seminar provides three and a half days of comprehensive and practical sessions designed to help administrative leaders, board members, physicians, nurses and other clinical staff, and patients and families become effective agents for patient- and family-centered change in their organizations. Participants will gain the knowledge and skills to transform health care within hospitals, ambulatory care settings, and community practices to address the challenges and recommendations discussed in the Institute of Medicine’s report, Crossing the Quality Chasm: A New Health System for the 21st Century, and more recently, the National Priorities Partners report, National Goals and Priorities: Aligning Our Efforts to Transform America’s Healthcare.
Registration is now open.

The Missouri Foundation for Health, the largest health care foundation in the state and among the largest of its kind in the country, was created in 2000. The Foundation programs and grants support activities that aim to achieve objectively measurable improvements in the health of Missouri’s citizens, particularly the health of underserved, uninsured, and underinsured populations.The Foundation collaborates with other foundations, public and private organizations, and local communities in the pursuit of its health care related purposes and goals. The Foundation values input from patients and their families, as evidenced by the Community Advisory Council (CAC), a 13-member group that serves as an advisor to the Board of Directors. The CAC is a link to the community and conducts fact finding activities to assure MFH's funding is responsive to community needs.

The Institute is Moving!

The Institute for Patient- and Family-Centered Care will have a new address by mid-February:

6917 Arlington Road,
Suite 309,
Bethesda, MD 20814

The Institute's phone number will remain

Nominations for the National Patient Safety Foundation's (NPSF) 2011 Socius Award must be submitted by 5:00 pm ET, Tuesday, January 31, 2011. The Socius Award recognizes work that promotes positive and effective partnering between patients, families, and providers in pursuit of improved patient safety. Recognition of the importance of patient- and family-centered care and the critical role that patients and families play in the development and implementation of patient safety solutions must be at the core.

The late Pat Sodomka, former Vice-President for Patient- and Family-Centered Care, MCGHealth, and faculty member for the Institute's Intensive Training Seminars, accepted the 2009 Socius Award for MCGHealth of Augusta, Georgia. 

Read more and download the nomination form.