July 2015
Issue 81
Email IPFCC at institute@ipfcc.org   www.twitter.com/IPFCC   www.facebook.com/IPFCC   https://www.linkedin.com/company/institute-for-patient--and-family-centered-care   www.instagram.com/IPFCC

Registration Now Open for IPFCC’s 
Fall Intensive Training Seminar in Tampa, Florida  ~ Take Advantage of Early Bird Pricing!

A coalition of Florida hospitals is bringing IPFCC’s Moving Forward with Patient- and Family-Centered Care: Partnerships for Quality and Safety ~ An Intensive Training Seminar to the Hilton Tampa Downtown, in Tampa, Florida, November 2-4, 2015. Moffitt Cancer Center is providing leadership support to bring the seminar to Tampa. 


Other Tampa Sponsors

Is your organization concerned about the quality, consistency, and costs of care across the continuum of care?

The IPFCC seminar provides education and support to individuals and teams from hospitals, clinics, ambulatory and primary care practices, community-based organizations, and long-term care communities for developing effective partnerships with patients and families to improve the experience of care, quality, and safety. IPFCC is expanding seminar programming this fall to include post-acute care and long-term care communities. 

IPFCC welcomes Chuck Hofius back as part of our faculty team. Chuck is the CEO of Perham Health in Minnesota, which includes a Critical Access Hospital, several ambulatory clinics, and a 100-bed long-term care community. He will present several sessions including 
A Leader’s Perspective: The Lessons Learned from Changing Organizational Culture.

IPFCC is pleased to welcome Debbie Brazill, owner/operator of the Villages Rehab and Nursing Center in Lady Lake, Florida, as guest faculty. Debbie will lead a session on The Villages Rehab and Nursing Center: The Story of Culture Change in which she will discuss ways she has partnered with patients and families in culture change in this new 120-bed facility. 

Chuck and Debbie will co-facilitate a session, 
Partnering to Improve Transitions of Care Between Post Acute Care and Hospital Care. 

The Seminar will provide additional opportunities for networking among those working in or experiencing long-term care and those who are interested in improving transitions with hospitals and primary care settings. 

See the Seminar Brochure for details. 

Newly added: Continuing education credits
 for long-term care administrators.

The Hilton Tampa Downtown is holding a limited number of hotel rooms at a special group rate until September 2, 2015. 

IPFCC anticipates that this meeting will sell out, so take advantage of Early Bird pricing through September 18, 2015. 

Learn more about IPFCC seminars

Register Now 

BMJ Quality and Safety Journal Publishes Patient and Family Engagement: A Survey of US Hospital Practices

Patient and Family Engagement: A Survey of US Hospital Practices, by Herrin, Harris, Kenward, Hines, Joshi, and Frosch, was published online as open access in the BMJ Quality and Safety Journal, June 16, 2015.*

the BMJThis article reports on a survey of hospitals in the United States regarding their patient and family engagement (PFE) practices during 2013-2014. The survey, funded by The Gordon and Betty Moore Foundation, and developed in conjunction with a panel of experts in PFE, was mailed to a random sample of 3500 hospitals in the USA. The response rate of 42% resulted in 1457 acute care hospitals completing the survey.

Results were categorized in one of three categories:

  • Organizational practices,
  • Bedside practices, and
  • Access to information and shared decision-making.

The survey showed a wide range of scores, reporting the most commonly reported barrier to increased PFE was “competing organisational priorities.” Half of the hospitals “were fully engaged in 9 or more of 25 PFE strategies for which there is expert consensus…. Because increased PFE use is associated with improved patient outcomes, higher patient ratings of hospital quality and decreased use of healthcare services, it is recommended that hospitals make PFE practices a priority. Moreover, creating measures that will allow hospital leaders to determine whether the PFE practices they are using have genuine value is essential. Aligning incentives for PFE to measures of the efficacy of PFE practices, rather than to the mere existence of PFE practices, will yield better outcomes for patients and better health policy.”

Additional material is published online only. To view, visit the journal online.  

* BMJ Qual Saf doi:10.1136/bmjqs-2015-004006

Recently Released by Health Care for All: A Review of 2014 Massachusetts Patient and Family Advisory Council Reports

HCFA 2015 ReportJust published! Health Care for All released its latest report, A Review of 2014 Massachusetts Patient and Family Advisory Council Reports. Read about the advances in patient- and family-centered care in Massachusetts since the state mandated all hospitals to have Patient and Family Advisory Councils (PFACs) five years ago. This report provides detail about PFAC efforts, an analysis of best practices for sustainability of councils and a discussion of the impact of the councils on health care quality. According to the report, “Successful PFAC initiatives lead to increased patient satisfaction, expanded and improved community outreach, more meaningful and effective patient and family education efforts and materials, and improved patient outcomes.“

This report, and many other PFAC annual reports are posted on IPFCC’s website. You are invited to send your PFAC’s annual report to IPFCC for posting. IPFCC offers this page as a great way for PFAC’s around the country and the world to share information.    

Contra Costa Regional Medical Center’s Family Welcome Policy Featured in AHRQ Health Care Innovations Exchange

small AHRQIE

Contra Costa Regional Medical Center is featured in the AHRQ Health Care Innovations Exchange as one of IPFCC’s exemplar hospitals in the Better Together Campaign to change the concept of treating family members and other loved ones from “visitors” to partners in care.

The article, Welcome Policy Eliminates Visiting Restrictions and Allows Loved Ones To Be With Patients Round-the-Clock, Generating Positive Feedback From All Stakeholders, describes how Contra Costa Regional Medical Center replaced its traditional visitation policy with a “Partners in Care Welcome Policy.” This new policy:

“…supports and welcomes the round-the-clock presence and participation of patients’ family members and friends, including minors. Flipping the traditional hospital approach that treats these individuals as “visitors,” the policy acknowledges that hospital-based clinicians and staff are the real “visitors” in the patient’s lives and recognizes the critically important role that family and friends play in the healing process by providing support and comfort. The policy has significantly increased the amount of time patients spend with their loved ones and has generated very positive feedback from all stakeholders. No safety or infection-control–related issues have arisen since its implementation.” 

Read more about IPFCC’s Better Together: Partnering with Families campaign, and join the Better Together Campaign, to welcome families as members of the health care team 24/7, and embrace the idea that patients’ families and loved ones are included in decision-making according to patient preferences. Check out the free online tools for hospitals and health care organizations to use to implement a family presence policy

Registered Nurse’s Association of Ontario (RNAO) Clinical Best Practice Guideline ~ Person- and Family-Centred Care 

RNAOThe recently published Registered Nurse’s Association of Ontario (RNAO) Person- and Family-Centered Care Guideline will be used to “enhance the quality of partnerships between health-care providers with individuals accessing care, ultimately improving clinical outcomes.”  

The guide provides best practice recommendations to:

  • Clinicians who provide direct care;
  • Those responsible for staff and student education; and
  • Managers, administrators, policy-makers, regulatory bodies, academic and governmental bodies, at the system, organizational, and policy level.

A Toolkit: Implementation of Best Practice Guidelines is available.

A variety of Fact Sheets explaining the guidelines and the implications for patients and families are provided. The Person- and Family-Centred Care Fact Sheet offers information and strategies for individuals and their families to guide them in partnering in care and in health care improvement efforts.

Learn more....

In This Issue
  • Registration Now Open for IPFCC’s Fall Intensive Training Seminar in Tampa, Florida ~ Take Advantage of Early Bird Pricing! 
  • BMJ Quality and Safety Journal Publishes Patient and Family Engagement: A Survey of US Hospital Practices 
  • Recently Released by Health Care for All: A Review of 2014 Massachusetts Patient and Family Advisory Council Reports
  • Contra Costa Regional Medical Center’s Family Welcome Policy Featured in AHRQ Health Care Innovations Exchange
  • Registered Nurse’s Association of Ontario (RNAO) Publishes Clinical Best Practice Guideline ~ Person- and Family-Centred Care 
  • IPFCC International Conference Abstract Submissions Due July 31, 2015
  • IPFCC August Webinars
  • Alberta Heath Services Implements The Patient First Strategy to Embed the Principles Of Patient- and Family-Centered Care 

IPFCC International Conference Abstract Submissions Due July 31, 2015


The July 31, 
2015 deadline for submission of Abstracts for The 7th International Conference on Patient- and Family-Centered Care to be held in New York City, July 25-27, 2016, is fast approaching. IPFCC invites abstract submissions that represent innovative and exemplary patient- and family-centered care practice and approaches, and authentic partnerships with patients and families. 

Key topics for submissions are:

  • Leadership Matters
  • Patient and Family Advisors—Essential Allies
  • Creating Capacity for Partnerships in Research and Evaluation
  • Education for Interprofessional and Collaborative Practice
  • Addressing Health Disparities
  • Better Together—Changing the Concept of Families as "Visitors"
  • Transformative Partnerships in Primary Care 

See the Call for Abstracts 
 for more detailed information about the key topics, the submission process, and the Conference.

Take advantage of the easy online abstract submission process. 
Guidelines and instructions are available. The Abstract Review Committee will review abstract submissions, and IPFCC will notify submitters about the acceptance decisions in December 2015.

Submissions must be submitted July 31, 2015.

IPFCC August Webinars

It may be summer, but IPFCC is offering two new webinars in August:

Building Community ~ Involving Individuals and Families on Medicaid as Partners in Health Care Improvement
Wednesday, August 5, 2015

Join Mary Minniti, CPHQ, Senior Policy and Program Specialist, IPFCC, and Royal Harris, a certified community health worker and Community Advisory Council member for the FamilyCare, Inc., a Coordinating Care Organization receiving Medicaid funds in Oregon. They will share emerging best practices and recommendations for engaging individuals and families on Medicaid as partners in their own health care and in transformation within health care organizations and across the community.

Being a Patient and Family Advisor ~ Stories and Strategies for Successful Collaboration
Registration Coming Soon
Tuesday, August 18, 2015

Join Kelly Parent, IPFCC Program Specialist for Patient and Family Partnerships, and Patient- and Family-Centered Care Program Manager and Family Leader, 
University of Michigan Health System, as she reflects on a decade of experience and shares strategies for successful and rewarding advisor participation.

IPFCC’s webinars are a cost-effective educational resource. Cost is per line, so a group of any size is welcome to participate in the same room on one line. Handouts and supplemental resources are included with registration. 

Learn more about webinar faculty, learning objectives, and Pinwheel Sponsor discounts.

Alberta Heath Services Implements The Patient First Strategy to Embed the Principles of Patient- and Family-Centered Care

Alberta Health Services recently announced The Patient First Strategy, which “identifies priority actions needed to further embed the principles of patient- and family-centred care in a consistent and standardized way throughout the organization.” This strategy—developed following consultations with Albertans including patients, families, clinicians, service providers, various councils and networks, and community partners—is one of four strategies aimed at improving the health system.

“Research shows that a patient- and family-centred approach to care reduces the length of time patients spend in hospital, improve patient experiences, and lead to better patient outcomes,” said Deb Runnalls, co-chair of the Patient First Steering Committee. “The Patient First Strategy outlines how AHS can provide the best care possible to every patient who comes to our facilities.”

Learn more…. 


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About Us

Founded in 1992 as a nonprofit organization, the Institute for Patient- and Family-Centered Care works to advance the understanding and practice of patient- and family-centered care in all settings where individuals and families receive health care.

Institute for Patient- and Family-Centered Care
6917 Arlington Road, Suite 309 • Bethesda, MD 20814