September 2015
Issue 83
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Tampa Seminar Offers Special One-Day Track for Physician Trainees—Residents and Fellows


Other Tampa Sponsors

e Institute for Patient- and Family-Centered Care is bringing its internationally acclaimed seminar, Moving Forward with Patient- and Family-Centered Care: Partnerships for Quality and Safety to Tampa, Florida, with leadership support from Moffitt Cancer Center and program support from a coalition of Florida hospitals. The seminar will be held November 2-4, 2015, at the Hilton Tampa Downtown.

IPFCC is offering a special one-day track for physician traineesresidents and fellowsto participate in IPFCC’s Tampa seminar. This special track is in response to opportunities offered by health care reform in the United States and the visionary recommendations of the Macy Foundation’s 2014 report: Partnering with Patients, Families, and Communities: An Urgent Imperative for Health Care. 
This training track will build trainee skills for engaging in respectful, mutually beneficial partnerships with patients and families at all levels of care, and with others across disciplines on the health care team. 

The emphasis of the day will be on strategies to incorporate patient- and family-centered care into day-to-day practice both in the hospital and in the outpatient setting. Faculty members working with trainees are encouraged to attend the entire seminar and are welcome to attend the 4:30-5:30 pm session on November 2nd with trainees to discuss the development and implementation of actions plans.

The Faculty Team for the trainee track includes:

  • Patricia Kritek, MD, EdM, Medical Director of Critical Care at the University of Washington Medical Center (UWMC) and a practicing pulmonary and critical care physician.
  • Bill Schwab, MD, Professor and Vice Chair of the Department of Family Medicine at the University of Wisconsin School of Medicine and Public Health.
  • Jeff Schlaudecker, MD, Med, Associate Professor of Family and Community Medicine, and Geriatric Medicine Fellowship Program Director and Medical Director of The Christ Hospital Acute Care for Elderly (ACE) Unit.
  • Julie Moretz, Associate Vice Chancellor for Patient and Family-Centered Care at the University of Arkansas for Medical Sciences.
  • Kelly Parent, Program Specialist for Patient and Family Partnerships at IPFCC, and Patient- and Family-Centered Care (PFCC) Program Manager at University of Michigan, C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital.

Learn more about these faculty members and the agenda for this one day specialized track for trainees. 

Seminar Brochure. 

Registration is now open for residents and fellows to attend this one-day session. Registration includes materials, breakfast, and lunch. 

Faculty can register for the full seminar at IPFCC’s Tampa Seminar registration page.

The Hilton Tampa Downtown is holding a limited number of hotel rooms at a special group rate until October 1,

IPFCC anticipates that this 3-day seminar will sell out, so complete your Seminar Seminar Registration today.

American Hospital Association–McKesson 2015 Quest for Quality Prize© Winner Embraces Partnerships with Patients and Families

Congratulations to Children’s Hospital Colorado, Aurora, winner of the 2015 American Hospital Association–McKesson Quest for Quality Prize. The 2015 awards recognize organizations that have systematically committed to achieving the Institute of Medicine’s (IOM) six quality aims. “Every hospital can take a page from the book these [4 recognized] hospitals are writing each and every day on how to provide quality care,” said Rich Umbdenstock, AHA’s president and CEO. “Through impressive engagement of patients, families, their boards and their whole staff, these hospitals are excelling in safe, patient-centered, effective, efficient, timely, and equitable care.”


Learn more about the AHA-McKesson Quest for Quality Prize®.

“The award committee specifically recognized the Children’s Colorado board of directors’ exceptional support, the strong partnership between physician faculty, staff and administration, and the engagement of patients and families in the hospital’s continuous efforts to improve patient care.”

For Children’s Hospital Colorado, Aurora, partnership with parents is a key aspect of its operations. In addition to partnering with physicians in their child’s care, parents are recruited to bring their voice to more than 50 committees, partnering with staff and administrators to bring their ideas for planning and improvements to the hospital before the fact, rather than after the fact, through satisfaction surveys. Parents participate on rounds, at shift handoffs, and can be at their child’s bedside, given the 24/7 family presence policy.

According to CEO Jena Hausmann, the parents’ “appropriate and passionate input has truly been one of the more magical parts of our quality and safety work and really has helped us drive our agenda.” This agenda included the Target Zero campaign for eliminating harm by reducing medical errors and improving patient safety, both aspects of its winning the Quest for Quality Prize. Read more...

Similarly, Duke University Hospital in Durham, North Carolina, a finalist for the AHA-McKesson Award, also, “engages patients and their families not only in all aspects of their care, but also in the operation of the organization.” Examples include participation of patient/family advisors in interviewing candidates for executive positions and in facility design.

IPFCC Pinwheel Sponsor, Nationwide Children’s Hospital in Columbus, Ohio, was recognized with the AHA-McKesson Quest for Quality® Citation of Merit, for its achievements in safety improvements and for its work to improve the safety and quality of life for children and their communities. Nationwide’s Zero Hero program has the goal to eliminate all preventable harm. In its Healthy Neighborhoods, Healthy Families outreach program, “hospital staff work with religious organizations, schools, and community agencies ... on issues surrounding jobs, housing, and violence to improve the futures of children before they ever get to the hospital.” Nationwide is also recognized for bridging cultural divides. According to CEO Steve Allen, MD, Nationwide ensures that all of its personnel are trained “so that every one of [Nationwide's patients] feels that they’re being treated with dignity and respect” a core principle of patient- and family-centered care.

Read more about these organizations, and the Schneck Medical Center in Seymour, Indiana, that was also honored with a Citation of Merit.

Congratulations to all four 2015 Award recipients.

Applications for the 2016 American Hospital Association-McKesson Quest for Quality Prize ~ Hospitals in Pursuit of Excellence are available on the AHA website. Completed applications are due October 11, 2015.

Pediatric Nursing Family Matters Column Features IPFCC’s Better Together Campaign

pnjcoverIPFCC’s Better Together: Partnering with Families campaign, which urges “hospitals to welcome families 24/7, according to patient preference” is featured in the July-August 2015 issue of Pediatric Nursing. In the Family Matters column, the article, Family Presence and Participation: Pediatrics Leading the Way…And Still Evolving, the authors—Deborah Dokken, Kelly Parent, and Elizabeth Ahmann—discuss the evolution of family-centered practice in pediatrics and the broadening of these concepts to patient- and family-centered practice in adult health care. The article describes and links to IPFCC’s Better Together Toolkit toolkit of online resources, available at no charge, including the Guide for Families and Guide for Staff

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Also mentioned is the recognition by IPFCC of exemplar hospitals for their efforts to successfully change visiting policies to policies that welcome and support family presence and participation. For example, the University of Michigan Health System (UMHS), one of the exemplars featured in the Better Together campaign, changed from a visiting policy to a family presence policy, first at C.S. Mott Children’s Hospital, and then later system-wide. The article details how these changes occurred over time, and also includes an explanation of “Compassionate Accommodations," a supplemental guideline, the intent of which is to recognize and “accommodate” unique circumstances when it is in the best interest of the patient/family to allow a sibling under the age of 18 to spend the night. This practice of compassionate accommodation could be used to make other exceptions.

Learn more out IPFCC’s Better Together campaign and resources. 

The Value of Family Presence in the Hospital Room ~ Brian Boyle’s Story

At age 18, near death after his car was hit by a dump truck on his way home from swim practice, Brian Boyle was in a medically induced coma for two months. Even after he emerged from the coma, according to Brian, he was “able to hear, see, and feel pain” yet was unable to move or talk. 
Brian tells the compelling story of his awareness of his parents in his hospital room during his ordeal, and why their presence was so important both for him and for his parents. In The Value of Family Presence in the Hospital Room, a recent blog post in the Huffington Post, Brian states, “Having my parents there with me in the hospital meant everything to me. Growing up, they were my role models, my friends, my supporters—and in the hospital, my guardian angels.” Read Brian’s post

IPFCC’s Better Together campaign offers free resources and a toolkit to help your organization implement a family presence policy. See two related Better Together articles in this issue.

In This Issue
  • Tampa Seminar Offers Special One-Day Track for Physician Trainees—Residents and Fellows
  • American Hospital Association–McKesson 2015 Quest for Quality Prize© Winners Embraces Partnerships with Patients and Families
  • Pediatric Nursing Family Matters Column Features IPFCC’s Better Together Campaign 
  • The Value of Family Presence in the Hospital Room ~ Brian Boyle’s Story
  • Exhibitor, Advertising, and Sponsorship Opportunities at IPFCC’s 7th International Conference on Patient- and Family-Centered Care
  • IPFCC Fall Webinars 
  • Better Together Campaign Welcomes The Valley Hospital as an Exemplar Hospital 

Exhibitor, Advertising, and Sponsorship Opportunities at IPFCC’s 7th International Conference on Patient- and Family-Centered Care

Your organization can take advantage of the exhibitor, advertising, and sponsorship opportunities at IPFCC’s 7th International Conference on Patient- and Family-Centered Care: Partnerships in Care, Interprofessional Education, and Research to be held in New York City, July 25-27, 2016.

Opportunities are many and varied. Reserve an Exhibitor booth in the Exhibit Hall so your organization can be showcased, and you can interact personally with attendees. Alternatively, sponsor an aspect of the Conference—such as the syllabus, tote bags, name badges, room keys—any one of which will give your organization’s name and brand great visibility to our expected audience of more than 1000 attendees from all over North America and the world. Additional sponsorship opportunities include the Welcome Reception, a luncheon, refreshment breaks, and invited speakers.

Exhibitors and sponsors receive many benefits. For example, exhibitors receive a full Conference Registration and opportunities to advertise your company or organization not only at the conference, but also on IPFCC materials and its website. 

Consider purchasing an advertisement in the Conference Syllabus to bring your organization to the attention of attendees.

Want to learn more about sponsorship and advertising opportunities and benefits? Check out information on IPFCC's Conference website. Contact Racquel Codling, IPFCC Director of Special Projects and Educational Programs, at or 301.652.0281. 

With leadership support from:

NYU Hassenfeld

And program support from: 


IPFCC Fall Webinars

IPFCC will be offering the following webinars this fall:

Can We Juggle One More Thing? Leveraging the Power of Patient and Family Partners in Primary Care
Thursday, October 15, 2015
~ Registration Coming Soon

Join Mary Minniti, CPHQ, IPFCC's Senior Policy and Program Specialist, to explore ways primary care practices are integrating patient and family advisors into practices to collaborate on changes and implementation of new initiatives. 
Mary will share compelling examples of the benefit of these partnerships and useful practical tips applicable to any size practice.

Beginner's Guide: Advancing Patient- and Family-Centered Care in Hospitals and Primary and Ambulatory Care Practices

Tuesday, October 27, 2015
~ Registration Coming Soon

Julie Moretz, Associate Vice Chancellor for Patient- and Family-Centered Care at the University of Arkansas for Medical Sciences, and Marie Abraham, MA, Vice President, Programming and Publications, IPFCC. As patient- and family-centered care continues to gain national attention, join Julie and Marie to explore how to turn the core concepts into outcomes. Learn fundamental strategies for building infrastructure in your organization and hear how patient- and family-centered care can improve quality, safety, and the experience of care.

IPFCC’s webinars are a cost-effective educational resource. Cost is per line, so a group of any size is welcome to participate in the same room on one line. Handouts and supplemental resources are included with registration.

Learn more about webinar faculty, learning objectives, and Pinwheel Sponsor discounts.

Better Together Campaign Welcomes The Valley Hospital as an Exemplar Hospital


IPFCC welcomes The Valley Hospital in Ridgewood, New Jersey, to the roster of Better Together exemplars that successfully have changed "visiting" policies to family presence policies.

Read the Better Together profile of The Valley Hospital, and view the terrific videos that Valley developed to support this change in policy and practice. The videos capture patient and family stories related to family presence, and the perspectives of the Director for Security Services and the Director for Patient- and Family-Centered Care.

All the exemplar hospitals are models for IPFCC’s Better Together: Partnering with Families campaign, which calls upon all hospitals to welcome families 24 hours a day, embracing the idea that patients' family members and loved ones are included in care and decision-making according to patient preferences.

IPFCC's Better Together campaign equips hospital leaders with the rationale, tools (such as a self-assessment, sample policies, and profiles of hospitals), and other support needed to change visiting policies. Read more about the free Toolkit, IPFCC’s Better Together campaign, its campaign partners, and exemplar hospitals.


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About Us

Founded in 1992 as a nonprofit organization, the Institute for Patient- and Family-Centered Care works to advance the understanding and practice of patient- and family-centered care in all settings where individuals and families receive health care.

Institute for Patient- and Family-Centered Care
6917 Arlington Road, Suite 309 • Bethesda, MD 20814