June 2019
Issue 123

IPFCC Events
 "I left feeling like I have all the support I need to advance PFCC in the organizations I work with!"
- Seminar Participant
A Fantastic Learning Event!
T. Rouse with Staff_Detroit_20190613_183647
Participant, LaToshia Rouse, with some of the IPFCC staff in Detroit
Almost 200 participants gathered in Detroit on June 13-14 for IPFCC’s intensive seminar, Moving Forward with Patient- and Family-Centered Care: Partnerships for Quality & Safety. They came from across the U.S., Canada, the Netherlands, and the United Arab Emirates.

“Thank you” to all the participants, faculty, and to our sponsors – the MHA Keystone Center and Beaumont Health – for your commitment to patient- and family-centered care. We enjoyed learning with you!
In May, Bev Johnson, IPFCC’s President and CEO, led a team to provide training and technical assistance to the Centre for Addiction and Mental Health (CAMH) in Toronto, Canada. Working with CAMH executive leadership and clinical leaders and managers, the team focused the two-day program on strategies to support and sustain patient- and family-centered care as a key element of CAMH culture.

fullsizeoutput_2af3In June, Pam Dardess, IPFCC’s Vice-President, Strategic Initiatives and Operations, participated in a design session held by the North Carolina Healthcare Foundation (NCHF), the non-profit affiliate of the North Carolina Healthcare Association. The purpose of the session was to obtain input from a diverse team of stakeholders about priorities, opportunities, and services that will inform the vision for a new Health Innovation Institute at NCHF.
Annette Lee, Health Care Program & Communications Specialist, will be leaving at the end of June to attend the Master of Public Health Program at Boston University. The IPFCC team will miss Annette but is excited about this new opportunity for her!
Upcoming Webinars
Featured Recorded Webinars
PFCC in the Field
IPFCC is partnering with the Patient-Centered Primary Care Collaborative (PCPCC) as part of its Transforming Clinical Practice Initiative (TCPI) Support Alignment Network (SAN).
This section brings stories from the field, from this initiative and others, right to your inbox. Some stories describe programs that have just begun; others describe more well-developed programs.
University of Cincinnati Department of Family and Community Medicine & The Christ Hospital Family Medicine Center
With a grant from HHS/HRSA, the University of Cincinnati Department of Family and Community Medicine helped develop a PFAC at The Christ Hospital Family Medicine Center in Cincinnati. After three years, the PFAC has addressed a number of QI initiatives, including redesign of the waiting room and the medication refill process. With the grant funding, additional PFACs will be developed at other primary care practices.
Read more
Resources and Opportunities
Patient Stories for University of Pittsburgh Projects
IPFCC serves on an advisory board for a PCORI-funded project, Fostering Stakeholder Engagement Using Patient Stories, based at the University of Pittsburgh. The PaTH Clinical Data Research Network is conducting a research study and wants to hear stories of patients’ experiences with health and illness in order to focus research on topics of importance to patients. Using MyPaTH Story Booth, patients can record conversations to share with researchers.
To learn more, call (412) 864-3025 or email mystory@pitt.edu

Center for Healthcare Narratives
MedStar Health’s (MD and DC region) Institute for Quality and Safety (MIQS) established a Center for Healthcare Narratives to share stories that “matter” and change the culture of health care. To help health care professionals cultivate stories within their own organizations, the Center offers documentary films, consulting, and an online journal, “Please See Me.”

Guide to Patient Partnering
Health Quality Ontario’s new guide, “Take Your Patient Partnering to the Next Level,” provides succinct tips as well as links to other resources to help organizations be more effective in involving patient partners in quality improvement efforts.

Enhancing Trust in Health Care

To address the erosion of trust in health care relationships, the American Board of Internal Medicine (ABIM) has published a series of Viewpoint articles in JAMA on important aspects of trust. The March 22, 2019 article is titled, “Why Physicians Should Trust in Patients.”
Read the abstract

pfcc connect Watch Previous Discussion Recordings
Over the past several months, IPFCC has hosted free informal conversations for PFCC.Connect members on a variety of topics related to improving health care. Thank you to everyone who has attended and shared their insights and experiences in these discussions! The recordings, along with any resources that go along with them, are posted in the PFCC All Members Library. We welcome you to become a member, if you have not already, to gain access to these recordings and resources and continue to discuss these topics with others.
Join PFCC.Connect Today!

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