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This webinar will highlight how to implement patient- and family-centered care in various mental health settings. Ways to engage people in the direct care experience and as quality improvement partners will be showcased. Practical tools and tips that help others build strong partnerships with those receiving mental health services and their families will be shared.
Mary Minniti, CPHQ
Providence Health Care
Establishing a system to track and measure the process and outcomes of patient- and family-centered care is critical to creating and sustaining successful change in organizational culture. Providing this information in useful and compelling ways is important to assuring the support and commitment of senior executives and boards of trustees; it is also important to the work of patient and family advisory councils. Useful resources, dashboards, and other tools will be shared on this webinar.
One of the greatest challenges for providers is to discharge patients home safely and avoid re-hospitalization. One of the greatest challenges for the patients and families is to continue care safely at home. The purpose of this webinar is to examine how essential partnerships between patients, families, and staff can mitigate complications once the patient leaves the hospital.
St. Alexius Medical Center
For many, change can be difficult. Whether due to poor communication, a shift in routine, or lack of understanding the benefits of doing something differently, resistance to change can slow or prevent progress. This webinar will help you think through strategies to overcome staff resistance to the cultural transformation and to adopting changes that are necessary for successful implementation of patient- and family-centered care.
Augusta University Medical Center
OpenNotes is a foundation-funded national movement advocating for clinicians to share their visit notes with patients via patient portals. Learn more about the OpenNotes movement and how your health system can participate, including how patient and family advisors can partner in this effort. Also, hear from a doctor and a patient about their personal experiences with notes and transparency.
Kaiser Permanente, Southern California