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Family members who are present and participate in decision-making and care of their hospitalized loved one contribute to better safety and outcomes, greater patient satisfaction, and reduced rates of readmissions. Join this webinar to explore IPFCC’s campaign, Better Together: Partnering with Families, and learn about the rationale, tools, and support that will help you change restrictive visitation policies.
Deborah Dokken, MPA
Alfreda Weaver, MSA, RN
NYC Health + Hospitals
The words we use to advance our patient experience strategies have a powerful impact on our aspirations, team engagement and our results. Language has the power to shift the conversation and is a key ingredient in transforming the patient, family and care team experience. In this session, you will find keywords that propel your patient experience conversations, instead of limiting your capacity for breakthroughs. You will also identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering. Participants will come away with strategies for engaging the entire healthcare team in choosing and using language that elevates the patient experience to a breakthrough level.
Jill Golde, MS
Language of Caring, LLC
Patient- and family-centered care (PFCC) is based on mutually beneficial partnerships among patients, families, and health care professionals. Join this webinar to get a beginner’s overview about this approach to care and how to turn key concepts into action. Learn fundamental strategies for applying PFCC in your setting, explore ideas for engaging patients and families as advisors, and find out how partnerships with patients and families can improve quality, safety, and the experience of care. This presentation is a helpful educational program for those new to PFCC..
Marie Abraham, MA
Julie G. Moretz, BS
Augusta University Medical Center
Many healthcare organizations lack a formal method to deeply understand and evaluate diverse patient and family experiences. Understanding care experiences of patients and families from minority racial and ethnic groups is essential to improving pervasive disparities. This webinar will strengthen healthcare organizations’ abilities to advance health equity by sharing strategies and tools that help recruit and retain diverse populations in patient and family advisory councils (PFAC)t.
Kendra Jones, BSN, RN
University of Minnesota; Columbia College
Thomas Jefferson University
Change of shift report is the time when responsibility and accountability for the care of a patient is transferred from one nurse to another. Bringing nurse change of shift report to the bedside is integral to enhancing patient safety. Yet, discussion of the patient with the patient and/or family present raises several challenges for nursing staff. Join Terry Griffin to learn strategies for supporting patient and/or family inclusion in change of shift report.
Terry Griffin, MS, APN-BC
St. Alexius Medical Center
Do you coordinate patient and family advisory programs? Are you responsible to develop and sustain partnerships among health care professionals and patient and family advisors? This helpful webinar will provide best practices, tools and approaches used by staff liaisons to build successful patient- and family-centered programs. It will also highlight key components of well-established advisory programs and effective strategies utilized by individuals in this role to build partnerships between leaders, staff and clinicians, and diverse advisors.
Mary Minniti, BS, CPHQ