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Many healthcare organizations lack a formal method to deeply understand and evaluate diverse patient and family experiences. Understanding care experiences of patients and families from minority racial and ethnic groups is essential to improving pervasive disparities. This webinar will strengthen healthcare organizations’ abilities to advance health equity by sharing strategies and tools that help recruit and retain diverse populations in patient and family advisory councils (PFAC)t.
Kendra Jones, BSN, RN
University of Minnesota; Columbia College
Thomas Jefferson University
Change of shift report is the time when responsibility and accountability for the care of a patient is transferred from one nurse to another. Bringing nurse change of shift report to the bedside is integral to enhancing patient safety. Yet, discussion of the patient with the patient and/or family present raises several challenges for nursing staff. Join Terry Griffin to learn strategies for supporting patient and/or family inclusion in change of shift report.
Terry Griffin, MS, APN-BC
St. Alexius Medical Center
Do you coordinate patient and family advisory programs? Are you responsible to develop and sustain partnerships among health care professionals and patient and family advisors? This helpful webinar will provide best practices, tools and approaches used by staff liaisons to build successful patient- and family-centered programs. It will also highlight key components of well-established advisory programs and effective strategies utilized by individuals in this role to build partnerships between leaders, staff and clinicians, and diverse advisors.
Mary Minniti, BS, CPHQ
Despite the efforts of many health care organizations to eliminate preventable harm, patients and family members continue to be adversely impacted by medical errors. Join us for this webinar to learn what patients want and expect when medical errors occur and how patient and family partnerships at the organizational level can help to promote greater transparency around this topic.
Maureen Connor, RN, MPH
Claremont Healthcare Consulting
The Risk Authority Stanford
Senior leaders of health care organizations are key to advancing the practice of patient- and family-centered care and transforming organizational culture. Whether you are a senior leader—or you are hoping to influence the leadership of your organization—join this
webinar to explore the essential role of leaders in developing meaningful and sustained partnerships with patients and families.