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Tuesday, March 13, 2018
Do you coordinate patient and family advisory programs? Are you responsible to develop and sustain partnerships among health care professionals and patient and family advisors? This helpful webinar will provide best practices, tools and approaches used by staff liaisons to build successful patient- and family-centered programs. It will also highlight key components of well-established advisory programs and effective strategies utilized by individuals in this role to build partnerships between leaders, staff and clinicians, and diverse advisors.
Mary Minniti, BS, CPHQ
Tuesday, February 27, 2018
Despite the efforts of many health care organizations to eliminate preventable harm, patients and family members continue to be adversely impacted by medical errors. Join us for this webinar to learn what patients want and expect when medical errors occur and how patient and family partnerships at the organizational level can help to promote greater transparency around this topic.
Maureen Connor, RN, MPH
Claremont Healthcare Consulting
The Risk Authority Stanford
Senior leaders of health care organizations are key to advancing the practice of patient- and family-centered care and transforming organizational culture. Whether you are a senior leader—or you are hoping to influence the leadership of your organization—join this
webinar to explore the essential role of leaders in developing meaningful and sustained partnerships with patients and families.
This webinar will highlight how to implement patient- and family-centered care in various mental health settings. Ways to engage people in the direct care experience and as quality improvement partners will be showcased. Practical tools and tips that help others build strong partnerships with those receiving mental health services and their families will be shared.
Mary Minniti, CPHQ
Providence Health Care
Establishing a system to track and measure the process and outcomes of patient- and family-centered care is critical to creating and sustaining successful change in organizational culture. Providing this information in useful and compelling ways is important to assuring the support and commitment of senior executives and boards of trustees; it is also important to the work of patient and family advisory councils. Useful resources, dashboards, and other tools will be shared on this webinar.