Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

Webinar Recordings

Missed one of these IPFCC webinars? Call IPFCC at 301-652-0281 or email us at events@ipfcc.org to get access to the recording!

The recording access fee is $125 and offers two weeks of unlimited viewing and access to the webinar’s supplemental materials. The fee for Pinwheel Sponsors is $99.

Nurturing the Core Competencies of Effective Patient & Family Advisors

Would you like to improve your skills to be even more effective in your role as a Patient Family Advisor? Join us for a learning session based on the 5 Core Competencies for Effective Advisors, which were collaboratively developed by a community of Advisors for Advisors. Nurturing these competencies into your approach will strengthen your focus and increase alignment with your healthcare partners for better outcomes.

Faculty:

Libby Hoy

Libby Hoy
PFCCpartners

OpenNotes: The Power of Knowing

OpenNotes is a foundation-funded national movement advocating for clinicians to share their visit notes with patients via patient portals. Learn more about the OpenNotes movement and how your health system can participate, including how patient and family advisors can partner in this effort. Also, hear from a doctor and a patient about their personal experiences with notes and transparency.

Faculty:

Kerry Litman

Kerry Litman
Kaiser Permanente, Southern California

Liz Salmi

Liz Salmi
OpenNotes

John Santa

John Santa
OpenNotes

Deborah Wachenheim

Deborah Wachenheim
OpenNotes

Evaluating and Strengthening Your Patient and Family Advisory Program

Do you have an existing patient and family advisory program? Are you seeking ideas on how to measure and improve the experience for patient and family advisors? Join this webinar to explore how to strengthen your advisory program through a systematic evaluation of its strengths and areas for improvement. Evaluation methods and tools for both the organizational level and the individual advisor level will be discussed.

Faculty:

Mary Minniti

Mary Minniti, BS, CPHQ
Senior Policy and Program Specialist
Institute for Patient- and Family-Centered Care
Bethesda, MD

Martie Carnie

Martie Carnie
Patient Advocate, Senior Patient Engagement Advisor, and Patient and Family Advisory Council Steering Committee Co-Chair
Brigham and Women’s Hospital
Boston, MA

Maureen Fagan

Maureen Fagan, DNP
Executive Director, Center for Patients and Families
Associate Chief Nurse, OB/GYN
Brigham and Women’s Hospital
Boston, MA

Linking Patient- and Family-Centered Practice with High Reliability

A strong synergy exists between patient- and family-centered care and high reliability. Join IPFCC President and CEO, Bev Johnson, and Pam Bell, Director of PFCC for The Valley Health System, as they delve into this relationship and discuss how one community hospital and health system are integrating high reliability within its patient- and family-centered culture. Practical strategies and tools are discussed.

Faculty:

Bev Johnson

Beverley H. Johnson
President and CEO
Institute for Patient- and Family-Centered Care
Bethesda, MD

Pamela Bell

Pamela Bell, MDiv
Director of Patient Family Centered Care
The Valley Health System
Ridgewood, NJ

Collaborating with Patients and Families in Quality Improvement

Are you seeking to create meaningful partnerships with patient and family advisors to improve quality and safety? Learn the key steps necessary to prepare both advisors and staff and obtain practical tools that can be applied in any setting. This webinar will share examples of successful collaborations in quality improvement, in both hospital and outpatient settings.

Speakers:

Mary Minniti

Mary Minniti, BS, CPHQ
Senior Policy and Program Specialist
IPFCC

Krista Rosa Brennan

Krista Rosa Brennan
Patient & Family Partner
Stanford Health Care

Developing and Maintaining a Peer Mentor Program

Are you interested in starting a peer mentor program? See how the University of Michigan Transplant Center created a program and partnered with their health system’s Patient and Family Centered Care program to develop a standardized peer mentor training for all departments. Learn about the successes and challenges of creating and sustaining a program including the personal story of a peer mentor. Gain access to information on developing, training and managing peer mentors including how to utilize a calendar system to track activities.

Speakers:

Stacy Brand

Stacy Brand, MBA
Outreach Manager
University of Michigan Transplant Center at Michigan Medicine

Carsten Ramcke

Carsten Ramcke
Kidney Transplant Peer Mentor
University of Michigan Transplant Center at Michigan Medicine

A Beginner's Guide to Advancing Patient- and Family-Centered Care

Health care organizations are achieving improved patient experience, safety, and quality by welcoming patients and families as true partners. Patient- and family-centered care (PFCC) provides the framework for developing mutually beneficial partnerships among patients, families, and health care professionals. Julie and Marie provide an overview of this approach and discuss the fundamental strategies for applying PFCC in your setting. This presentation is especially helpful to those who are newer to PFCC.

Speakers:

Julie Moretz

Julie Moretz, BS
Asst. Vice President, Patient- and Family-Centered Care
Chief Experience Officer
Augusta University Medical Center

Marie Abraham

Marie Abraham, MA
Vice President, Programming and Publications
IPFCC

Involving Patient and Family Advisors as Teachers in Medical Education

Medical schools are beginning to shift their programs to align with PFCC. The University of Michigan Medical School has effectively integrated patients and families as partners, co-creators, and co-implementers in curricula transformation, admissions, and learning support processes. This presentation walks you through a stakeholder discussion including perspectives from a medical student, patient educator, and PFCC staff member about why and how to integrate patients and families as educators in a variety of classroom settings.

Speakers:

Kelly Parent

Kelly Parent, BS
Program Specialist for Patient and Family Partnerships
IPFCC

Kate Balzer

Kate Balzer, LMSW
Project Coordinator, Patient and Family Centered Care
Michigan Medicine

Trisha Paul

Trisha Paul, BS
Medical Student
University of Michigan Medical School

Patient and Family Involvement in Change of Shift Report

Change of shift report is the time when responsibility and accountability for the care of a patient is transferred from one nurse to another. Bringing nurse change of shift report to the bedside is integral to enhancing patient safety. Yet, discussion of the patient with the patient and/or family present raises several challenges for nursing staff. Join Terry Griffin to learn strategies for supporting patient and/or family inclusion in change of shift report.

Speaker:

Terry Griffin

Terry Griffin, MS, APN-BC
Neonatal Nurse Practitioner
St. Alexius Medical Center

Partnering with Security to Sustain PFCC in Escalated Situations

As care providers, we have all asked, “Is this person difficult or is this person living through a difficult situation?” This webinar prepares you to address family members who demonstrate intimidating or threatening behaviors while still supporting their presence when it is in the best interest of the patient. Through case studies and a behavior management model, you will learn how to apply PFCC principles that support family presence while keeping the environment safe for staff, patients, and others.

Speakers:

Perry Spencer

Perry Spencer, CPP, CHPA
Director, Health System Security
University of Michigan Division of Public Safety and Security

Kelly Parent

Kelly Parent, BS
Program Specialist for Patient and Family Partnerships
IPFCC