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Establishing a system to track and measure the process and outcomes of patient and familycentered care and the partnerships with patient and family advisors is critical to creating and sustaining successful change in organizational culture. Providing this information in useful and compelling ways is important to assuring the support and commitment of senior executives and boards of trustees; it is also important to the work of patient and family advisory councils. Useful resources, dashboards, and other tools will be shared on this webinar. Registration and Details
Patients, families, and individuals with lived experience are essential partners in developing solutions to the opioid epidemic. To date, there has been a lack of significant and structured collaboration with patients and families, meaning that policies and programs to address the opioid epidemic are moving forward without input from the people most directly impacted. Join us to learn about key partnership principles and specific recommendations that support progress toward developing and implementing patient- and family-centered solutions to the opioid epidemic.
Pam Dardess, MPH
Brigham and Women's Hospital
The core concepts of patient- and family-centered care are foundational to a health care organization’s commitment to high reliability. Join IPFCC President and CEO, Bev Johnson, and Director of PFCC for The Valley Health System, Pam Bell, as they discuss how patient and family advisors can partner in efforts to ensure that safe, patient- and family-centered practices are integral to the implementation high reliability processes. Practical strategies and tools will be discussed.
Pamela Bell, MDiv
The Valley Hospital
In health care today, we need to meet goals that seem incompatible: improve patient experience, expand access, and improve quality while also reducing cost. Peer support is a mechanism for achieving all of these outcomes. Using examples from successful programs representing a wide range of health conditions, the mechanisms of peer support will be explored. Early steps to establishing a new program will be highlighted and resources provided to start, improve or expand peer support.
Joan Forté, MBA, BSN
Family members who are present and participate in decision-making and care of their hospitalized loved one contribute to better safety and outcomes, greater patient satisfaction, and reduced rates of readmissions. Join this webinar to explore IPFCC’s campaign, Better Together: Partnering with Families, and learn about the rationale, tools, and support that will help you change restrictive visitation policies.
Deborah Dokken, MPA
Alfreda Weaver, MSA, RN
NYC Health + Hospitals
The words we use to advance our patient experience strategies have a powerful impact on our aspirations, team engagement and our results. Language has the power to shift the conversation and is a key ingredient in transforming the patient, family and care team experience. In this session, you will find keywords that propel your patient experience conversations, instead of limiting your capacity for breakthroughs. You will also identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering. Participants will come away with strategies for engaging the entire healthcare team in choosing and using language that elevates the patient experience to a breakthrough level.
Jill Golde, MS
Language of Caring, LLC