Institute for Patient- and Family-Centered Care
Transforming health care through partnerships


Office of the President

Beverley Johnson

Beverley H. Johnson, President and Chief Executive Officer, IPFCC Board

Beverley Johnson has over 30 years of experience in organizational development and management. She has worked as a health professional providing direct care in hospitals, managing a hospital unit, and teaching. She has served as a Trustee of a hospital, national health care organizations, and a school board. In these Trustee roles, she has chaired and served on strategic planning committees, finance committees, and had fiduciary responsibility for nonprofit organizations. She has provided technical assistance and consultation to over 300 hospitals and health systems across the United States and Canada. She has published widely on patient- and family-centered issues and strategies. Bev is the recipient of the 2011 Dorland Health People Award for leadership in the area of patient- and family-centered care, the 2008 Stanley Graven Award for outstanding contribution to the National Perinatal Association, the 2007 Stan and Mavis Graven Award for Leadership in promoting optimal environments and developmental care for high risk infants and their families, the 2007 Changemaker Award by the Board for the Center for Health Care Design, the 1992 Lloyd Bentsen Award for leadership for family-centered care, and the 1990 Humanitarian Award from Pediatric Nursing.

Bev is the mother of four children, two of whom are writers and two of whom are health care professionals. She also has seven grandsons and two granddaughters.

Caren Cramer

Caren Cramer, BA, Executive Assistant to the President & CEO

Caren provides executive administrative support to Bev Johnson, President and CEO, assists with projects as directed, and functions as the Office Manager for IPFCC. With 30 years of executive support and overall business acumen under her belt, Caren brings a unique blend of executive support, business communications and relationship building skills, writing and editing experience, and an overall "can-do spirit" to her role at IPFCC. Caren graduated from Shippensburg University with a BA in Communications/Journalism/Public Relations. She lives in rural western Maryland with her husband and two children.

Business and Finance

Dolores Coutts

Dolores Coutts, MBA, CFA, Chief Financial Officer

Dolores is responsible for IPFCC's strategic planning, financial and risk management, business operations, and human resources. Prior to joining IPFCC, Dolores spent 20 years managing a $1 billion commercial paper program for the Caterpillar Equipment Dealers. Dolores received her Bachelor of Arts from LaSalle University in Philadelphia and her Masters in Business Administration from the George Washington University. Dolores is a Chartered Financial Analyst (CFA) and serves as an Arbitrator with the Financial Industry Regulatory Authority (FINRA).

Alexandra Vergara

Alexandra Vergara, BS, MS, MBA, Accountant

Alex provides accounting services to IPFCC. Alex has nearly 20 years of experience in banking, accounting, finance, consulting, and management. Alex is also the Principal/Director of AV Financial and Trading Solutions, a company that specializes in full service bookkeeping and financial data management. In her leisure time, Alex, who is originally from Colombia, South America, enjoys traveling, reading, swimming, camping, and dining out.

Elizabeth Hansen

Elizabeth Hansen, BA, Bookkeeper

Liz handles bookkeeping for IPFCC and helps the Special Projects team with pre-event logistics and on-site conference and seminar support. Liz is occasionally called upon to use her organizational and editing skills to assist on other IPFCC projects. Liz, who has a BA in English from Old Dominion University, brings a host of work experience to IPFCC. She has worked as a reporter, technical writer, and desktop publisher of marketing materials for real estate agents. In addition, Liz works on the finance side of her husband's residential contracting business. A Virginia native, Liz continues to live there with her husband and two daughters. She has been with IPFCC since 2010.

Policy, Programming, and Information

Marie Abraham

Marie Abraham, MA, Vice President, Programming and Publications

Marie provides consultation and training to health care organizations, develops resource materials and videos, co-authors publications, and serves as a planner and faculty member for IPFCC conferences, seminars, webinars, and other trainings. Marie is Project Lead for a PCORI-funded engagement project, "Creating Capacity for Sustainable Partnerships with Patients and Families in Research." She has served as consultant to support the involvement of patients and families on research teams for projects funded by AHRQ and CMS. Marie served as faculty and consultant for national quality improvement initiatives including the Vermont Oxford Network, the National Initiative for Children's Healthcare Quality, and the Institute for Healthcare Improvement. She also served for nine years on the FamilY Partnership Network, a family and youth advisory group for the American Academy of Pediatrics.

Prior to joining IPFCC, Marie worked as a direct service provider to infants and young children and their families. Marie also brings personal perspective and passion to her work. Marie lives in Connecticut and has three sons, one of whom required intensive therapy and early intervention for his first six years.

Mary Minniti

Mary Minniti, BS, CPHQ, Senior Policy and Program Specialist

As a Senior Policy and Program Specialist, Mary provides consultation to health care organizations and assists with the updating and the development of resource materials. Mary was the lead author on the brief on Individual and Family Engagement in the Medicaid Population: Emerging Best Practices and Recommendations. Prior to joining IPFCC, Mary spent more than 25 years in quality improvement, community organizing, implementation of patient-centered medical homes, and the enhancement of the patient experience of care. Mary worked in a variety of capacities for PeaceHealth, an integrated health care system serving communities in Oregon, Washington, and Alaska, including as the Pursuing Perfection Project Manager in Whatcom County, and as the Quality Improvement Director for PeaceHealth Medical Group (PHMG) in Eugene, Oregon. She has extensive experience in integrating patient and family advisors into quality, safety, and ongoing improvement efforts across the continuum. Mary is a proud grandmother, an avid gardener, and dog lover.

Kelly Parent

Kelly Parent, BS, Program Specialist for Patient and Family Partnerships

Kelly is the IPFCC Program Specialist for Patient and Family Partnerships where she serves as a consultant to hospitals, health systems and community organizations; provides outreach to Patient and Family Advisory Councils (PFACs) as part of the PCORI-funded grant, Creating Capacity for Sustainable Partnerships with Patients and Families in Research; functions as seminar, webinar and conference educator; and manages the PFACNetwork, IPFCC’s online forum.

In addition, Kelly has been leading patient and family engagement efforts at University of Michigan Health System (UMHS) since 2006. First serving 8 years as a PFCC Program Manager, she is now PFCC Program Specialist for Quality and Safety where she is creating a partnership model to reduce harm and readmissions as well as the liaison to the University of Michigan Medical School and U-M Inter-Professional Education as they expand engagement efforts in admission, curriculum, quality and learning support processes.

Kelly's passion for PFCC was established following her daughter's cancer diagnosis, which led her to serve as a hospital volunteer family advisor and a volunteer Capitol Hill lobbyist working for increased funding for pediatric cancer research and health care programs for under-served children.


Deborah Dokken

Deborah L. Dokken, MPA, Family Leader Consultant

Deborah serves as a family leader consultant to IPFCC. Her career in family advocacy grew out of her own personal experiences, including the loss of two infants due to prematurity and her husband's long battle with a rare abdominal cancer. As a result, Deborah became involved in programs that improve family support and enhance family participation in health care.

Deborah was the Associate Director of a national project, the Initiative for Pediatric Palliative Care (IPPC). She co-founded the nonprofit, community-based organization Partners in Intensive Care, and was a founding member of the Parent Partners Group at The George Washington University Hospital. Deborah has been a member of committees of the Institute of Medicine, the Food and Drug Administration, and the National Institutes of Health. Deborah co-chairs the Patient and Advisory Committee at Sibley Memorial Hospital in Washington, DC, and serves on the Patient and Family-Centered Clinical Community of Johns Hopkins Medicine. She co-edits the Family Matters section of Pediatric Nursing journal, and has co-authored articles on family- centered pediatric health care, and has presented at many conferences.

Special Projects/Educational Programs

Ann Selinger

Ann Selinger, Special Projects Manager

As Special Projects Manager, Ann assists on a variety of projects, including seminar and conference planning and execution, administering the Pinwheel Sponsorship program, and providing other support as needed. Over the years, Ann has been a hospital and school volunteer, hospital board member, nursery school teacher, head of a nursery school, children's bookstore owner, caterer, real estate agent, and admissions assistant at a boys high school. Caring for her husband in the last years of his life, introduced her to the importance of including the patient and the family in the care of the patient and brought her to IPFCC.

Ann lives in Massachusetts close to her son's and daughter's families and enjoys helping and playing with her four granddaughter.

Angie Will

Angie Will, Registration and Database Manager

As the Registration and Database Manager, Angie assists with all aspects of technical support for registration of seminars, conferences, and other educational events. She also manages multiple databases, and handles filling orders for the sale of resources. In addition, Angie provides customer service and performs daily administrative tasks, as required.

Angie brings to IPFCC a wealth of experience from working as a training coordinator, administrative assistant, and human resources assistant. In her spare time, Angie likes gardening, antiquing, reading, taking walks in the park, and spending time with her family.

Rachel Hernandez

Rachel Hernandez, Webinar Coordinator & Meeting Planning Specialist

As Webinar Coordinator & Meeting Planning Specialist, Rachel supports all technical aspects for IPFCC's webinars and educational meetings. She brings to IPFCC her experience working with health and medical non-profit organizations. Rachel holds a BS in Health Sciences and a BA in Justice Studies from James Madison University. Rachel’s passion is working to improve the health and well-being of others.

Sherry Hajec

Sherry Hajec, Special Projects Program Associate

As a Special Projects Program Associate, Sherry provides support to the Special Projects team. Sherry's responsibilities include working on seminar action plans and IPFCC resources, and providing assistance in meeting planning. Originally from Louisiana, Sherry—who has a BS in accounting from Louisiana Tech University—has almost twenty years of experience in accounting.

Since the birth of her son, who has congenital heart disease, Sherry volunteers with the Children's Heart Program (CHP) Volunteer Council and also served as the MCG Children's Medical Center CHP's paid parent coordinator. She lives in South Carolina with her family. Sherry enjoys time with family and friends, especially sporting activities with her children.