At University Health in San Antonio, Texas, an innovative approach has been developed to introduce the principles of Patient- and Family-Centered Care (PFCC) and to strengthen essential partnerships among patients, families, staff, and clinicians. A 90-minute PFCC training is a required component of orientation for all Patient and Family Advisors (PFAs) and is also integrated into the onboarding process for team members in select clinical departments.
The primary goal of this training is to ensure that PFAs and staff members not only understand the core concepts of PFCC but are also equipped to apply them in everyday practice. This commitment fosters a broader cultural shift within the organization, promoting a cooperative, inclusive, and compassionate care environment. A unique aspect of the training is its collaborative nature. PFAs, staff, and clinicians participate together from the beginning of their orientation, encouraging shared learning and mutual respect. This joint experience reinforces the importance of partnership and sets the tone for ongoing collaboration across the system.
“As part of the team developing the PFCC curriculum, I gained valuable insights into its core concepts. However, witnessing the collaboration, interaction, and understanding between our staff and the PFAC was truly unique and eye-opening. It felt as though the core concepts were coming to life right before my eyes,” said Dr. Kornsawad, MD, Hospitalist at UT Health San Antonio.
The interdisciplinary faculty team for the course includes a PFA, physician, nurse leader, and a healthcare administrator. CME and CNE is available for participants.