Better Together: Partnering with Families

Better Together: Partnering with Families

IPFCC Challenges Hospitals to
Eliminate Restrictive Visiting Policies

"We have concentrated our attention on the risks of visitation and lost sight of the benefits. When we close our facilities to visitors because we fear a few individuals, many are harmed."

Tejal K. Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer, Press Ganey, in an interview conducted by the Betsy Lehman Center for Patient Safety

Building on the January 2022 PFCC.Connect Informal Conversation and information gathered from hospitals and organizations across North America, this new IPFCC resource showcases inspiring strategies to safely support family presence during a pandemic as well as examples of effective partnerships with patients and families in planning and decision-making.

As we learn more about the COVID-19 pandemic, the serious harms of new restrictions on family presence in hospitals and other care settings are increasingly being recognized. To encourage organizations to “revisit” their policies, IPFCC has developed a free, online resource to guide collaborative decision-making in achieving a better balance between benefits and harms – for patients, families, clinicians, and communities.

Read an article in NEJM Catalyst outlining the “journey” of Luminis Health Anne Arundel Medical Center to reaffirm family presence policies and practice, using this IPFCC guidance resource.

View the recording of the webinar, Better Together: Recommitting to Family Presence. Additional resources for the webinar are available.

Healthcare Excellence Canada

Learn about Healthcare Excellence Canada's new program, Essential Together, for hospitals and other care settings to support families as essential care partners

Access the Better Together Toolkit

The Better Together Toolkit contains a multitude of other resources you can use to change the concept of families as visitors.



In Partnership With:

American Society for Healthcare Risk Management
American Association of Critical-Care Nurses
Ronald McDonald House Charities
Canadian Foundation for Healthcare Improvement
National Partnership for Women & Families
New Yorkers for Patient & Family Empowerment
Health In Aging Foundation
The DAISY Foundation