Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

Webinar Schedule

April 2017

Patient and Family Involvement in Change of Shift Report

Thursday, April 27, 2017


Terry Griffin

Terry Griffin, MS, APN-BC
Neonatal Nurse Practitioner
St. Alexius Medical Center
Hoffman Estates, IL

Change of shift report is the time when responsibility and accountability for the care of a patient is transferred from one nurse to another. Bringing nurse change of shift report to the bedside is integral to enhancing patient safety. Yet, discussion of the patient with the patient and/or family present raises several challenges for nursing staff. Join Terry Griffin to learn strategies for supporting patient and/or family inclusion in change of shift report.

May 2017

Involving Patient and Family Advisors as Teachers in Medical Education

Wednesday, May 10, 2017


Kelly Parent

Kelly Parent, BS
Specialist for Patient and Family Partnerships
PFCC Specialist for Quality and Safety
Michigan Medicine

Kelly Parent

Kate Balzer, MSW
Project Coordinator, Patient and Family Centered Care
Michigan Medicine

Trisha Paul

Trisha Paul, BS
Medical Student
University of Michigan Medical School

Medical schools are beginning to shift their programs to align with PFCC. The University of Michigan Medical School has effectively integrated patients and families as partners, co-creators, and co-implementers in curricula transformation, admissions, and learning support processes. This presentation will walk you through a stakeholder discussion including perspectives from a medical student, patient educator, and PFCC staff member about why and how to integrate patients and families as educators in a variety of classroom settings.

A Beginner's Guide to Advancing Patient- and Family-Centered Care

Thursday, May 18, 2017


Marie Abraham

Marie Abraham, MA
Vice President for Programming and Publications

Julie Moretz

Julie Moretz, BS
Assistant Vice President for Patient- and Family-Centered Care/Chief Experience Officer
Augusta University Medical Center

Health care organizations are achieving improved patient experience, safety, and quality by welcoming patients and families as true partners. Patient- and family-centered care (PFCC) provides the framework for developing mutually beneficial partnerships among patients, families, and health care professionals. Join this webinar to get an overview of this approach and to learn fundamental strategies for applying PFCC in your setting. This presentation will be especially helpful to those who are newer to PFCC.