Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

Webinar Schedule

February 2018

Responding to Medical Errors in a Patient- and Family-Centered Environment

Tuesday, February 27, 2018


Maureen Connor

Maureen Connor, RN, MPH
Claremont Healthcare Consulting

Leilani Schweitzer

Leilani Schweitzer
The Risk Authority Stanford

Despite the efforts of many health care organizations to eliminate preventable harm, patients and family members continue to be adversely impacted by medical errors. Join us for this webinar to learn what patients want and expect when medical errors occur and how patient and family partnerships at the organizational level can help to promote greater transparency around this topic. Get more details and register.

March 2018

Defining the Role of a Patient- and Family-Centered Staff Liaison

Tuesday, March 13, 2018


Mary Minniti

Mary Minniti, BS, CPHQ

Do you coordinate patient and family advisory programs? Are you responsible to develop and sustain partnerships among health care professionals and patient and family advisors? This helpful webinar will provide best practices, tools and approaches used by staff liaisons to build successful patient- and family-centered programs. It will also highlight key components of well-established advisory programs and effective strategies utilized by individuals in this role to build partnerships between leaders, staff and clinicians, and diverse advisors. Get more details and register.