Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

Webinar Schedule

March 2017

Communication Essentials for Patient- and Family-Centered Care

Wednesday, March 29, 2017


Jill Golde

Jill Golde, MS
Language of Caring
Bethesda, MD

We can only engage patients and families and truly provide patient- and family-centered care with effective patient- and family-centered communication. Join this webinar to learn essential skills and strategies to help build trusting relationships, reduce patient and family anxiety, enhance emotional support, and ultimately, reduce medical errors due to miscommunication.

April 2017

Partnering with Security to Sustain PFCC in Escalated Situations

Wednesday, April 12, 2017


Perry Spencer

Perry Spencer, CPP, CHPA
Director, Health System Security
University of Michigan Division of Public Safety and Security
Ann Arbor, MI

Kelly Parent

Kelly Parent, BS
Specialist for Patient and Family Partnerships, IPFCC
PFCC Specialist for Quality and Safety, Michigan Medicine
Ann Arbor, MI

As care providers, we have all asked, "Is this person difficult or is this person living through a difficult situation?" This webinar will prepare you to address family members who demonstrate intimidating or threatening behaviors while still supporting their presence when it is in the best interest of the patient. Through case studies and a behavior management model, you will learn how to apply PFCC principles that support family presence while keeping the environment safe for staff, patients, and others.