Institute for Patient- and Family-Centered Care
Transforming health care through partnerships

COVID-19 Webinar Recordings

**FREE** Addressing Behavioral Health Needs in the Time of COVID: Building Partnerships and Resiliency (January 21, 2021)

After 10 months, the pandemic continues to surge across the nation and world. This webinar explores the different ways that individuals and organizations have responded to the emerging or exacerbated behavioral health needs of individuals. Strategies for patients, families as well as health care workers will be highlighted to offer practical ideas.

This free webinar is made possible by the support of the New York State Health Foundation

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Download Resources and Handouts:
 Navigating the Covid-19 Pandemic by Caring for Our Health Care Workforce as They Care for Our Patients
 Mental Health and the Covid-19 Pandemic
 Peer-Led Recommendations for Supporting Individuals Receiving Care in State Psychiatric Facilities during the COVID-19 Crisis
 Mental Health in Canada: Covid-19 and Beyond
 Creating Wellness in a Pandemic: A Practical Framework for Health Systems Responding to Covid-19
 DBSA Wellness Wheel COVID-19 WORKBOOK
 The Behavioral Health System and Its Response to COVID-19: A Snapshot Perspective

Additional Clips
  Ellie Hirshberg - Supporting Family Presence in an ICU - A Doctor’s Perspective
  Caroline Nestro - Behavioral Health Service Changes at University of Rochester Medical Center – Department of Psychiatry

Special Webinar Guests:

Eliotte L. Hirshberg, MD

Eliotte L. Hirshberg, MDDr Hirshberg is a board certified and practicing physician in both Adult and Pediatric critical care medicine. She is the Associate Director for the Intermountain Healthcare Center for Humanizing Critical Care, and the director of the ICU Patient and Family Advisory Council (PFAC) and has led initiatives, research projects and published papers geared toward optimizing the patient and family experience during critical illness. She is also a certified professional coach from the LODESTAR program which focus' on changing the culture of communication in medicine by utilizing a trauma informed approach to coaching and communication. Since March 2020, Dr. Hirshberg has been on the frontlines providing hospital ICU care for patients suffering from the Corona-virus. She extended her clinical duties in April of 2020 to provide a Post COVID aftercare and recovery clinic for patients and family members healing from COVID-19. Her leadership includes participation in creation of a state-wide COVID survivor and Loss to COVID grief support groups, feedback on first responder and COVID crisis support. She has also helped create key policies and communication updates to encourage family involvement in the care of patients with COVID-19.

Caroline S. Nestro, PhD, MS, RN

Caroline S. Nestro, PhD, MS, RNCaroline Nestro is a Senior Associate in the Department of Psychiatry at the University of Rochester Medical Center where she directs the Office for Diversity, Inclusion, Culture, & Equity. While beginning her career in medical-surgical nursing, she has worked across the continuum of mental health care, since 1984. Throughout her career, she has used strength-based approaches to patient care as well as in the provision of supervision and mentoring. Her leadership was instrumental in facilitating the creation of the Department of Psychiatry Advisory Council of Consumers (DPACC) in 2006. She also spearheads and participates in a variety of initiatives aimed at facilitating learning and dialogue regarding inequity related to difference.

Speaker/Moderator:

Mary Minniti, CPHQ

Mary MinnitiMary Minniti is a Certified Professional in Healthcare Quality with over 30 years of experience in the field. She joined IPFCC in 2011 and currently works as a Senior Policy and Program Specialist. She provides technical assistance and training to advance patient- and family-centered care practices across all health care settings. Prior to joining IPFCC, she served as a quality leader for an integrated health care system in the Pacific Northwest. Innovative programs within the health care system and in the community were influenced by her passion and skill in collaborating with patients, families, and the community in meaningful ways. She leads the New York State Health Foundation-funded project entitled “Supporting PFCC Practices and Strategies in the Time of COVID-19.”

**FREE** PFCC Partnerships in Long-Term and Continuing Care Community Settings for the Elderly During COVID-19
(November 12, 2020)

COVID-19 has taken a tremendous toll, especially among Seniors living in continuing care communities (e.g. nursing homes, assisted living). Early outbreaks in these settings resulted in a higher incidence of death. As a result, many nursing homes “locked down” to prevent further outbreaks. This webinar explores the overall impact of these initial responses and policies. Innovative approaches to ensure safety while still reducing isolation and emotional harm will be discussed. Expert panel members will share their experiences and explore emerging opportunities even as the pandemic continues. This free webinar is supported by the New York State Health Foundation.

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Download Resources and Handouts:
 During the COVID-19 pandemic, should I or my family member go to live with family or stay in the long-term care or nursing home?
 Designing Gardens to Attract Activity
 During the COVID-19 pandemic, should I go to live with family/friend or stay in my retirement/assisted living home?
 Experiences of Nursing Home Residents During the Pandemic
 Rapid PACE Responses in a Covid-19 Era: The Future of Comprehensive HCBS is Here
 A New Decade of Authentic Resident Engagement
 Visitation and Activity Modification Plans Resident and Family Survey
 Family Councils and Advocacy During COVID-19

Panel Members:

Eva Chmielewski

Eva Chmielewski, RN BSN
Staff Education Coordinator
Martha T. Berry Skilled Nursing Facility

Derrick C. Dewitt

Reverend Dr. Derrick C. Dewitt, Sr.
Chief Finance Officer
The Maryland Baptist Nursing and Rehabilitation Center

Richard J. Mollot

Richard J. Mollot
Executive Director
The Long Term Care Community Coalition

Rob Schreiber

Rob Schreiber, MD, AGSF
Vice President and Medical Director
Summit ElderCare

Moderator:

Mary Minniti

Mary Minniti, CPHQ
Senior Policy and Program Specialist
IPFCC

**FREE** Patient- and Family-Centered Care and Pediatric Partnerships during COVID-19:
Moving Forward with New Learnings and Strategies (October 29, 2020)

Through a variety of ways, IPFCC has been able to observe what the field has done since March 2020. COVID-19 has highlighted certain issues and a number of pediatric settings have responded creatively to maintain the “essence” of patient- and family-centered care, often utilizing partnerships with patients and families. This webinar will summarize and share some of these emerging best practices.

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 Handout
 Chat Log

Faculty:

Bev Johnson

Bev Johnson, BSN, FAAN
IPFCC

Deborah Dokken

Deborah Dokken, MPA
IPFCC

**FREE** Family Presence and Partnership: Promising Hospital Practices in the time of COVID-19 (September 15, 2020)

When the COVID-19 pandemic threatened the welfare and safety of patients, health care providers and the community, hospitals suspended established family presence and visitation policies. The partnerships with patient and family advisors was challenged as well. This webinar highlights the ways that organizations committed to authentic partnerships have co-created solutions to address safety and facilitate family presence. Practical ideas, strategies and resources will be shared. This free webinar is supported by the New York Health Foundation.

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Download Handouts:
 Patient Rights and Responsibilities
 DCP Program Booklet
 Coordinated Care Program CCP Policy
 DCP Contract

Faculty:

Kelly Parent

Kelly Parent
Vice President for the Patient & Family Experience
Beaumont Health
Ann Arbor, MI

Lisa Raffoul

Lisa Raffoul
Patient Advocate
Hotel Dieu Grace Healthcare
Windsor, ON, Canada

Mary Minniti

Mary Minniti, CPHQ
Senior Policy and Program Specialist
IPFCC
Eugene, OR

**FREE** Patient- and Family-Centered Care and Pediatric Partnerships during COVID-19:
Addressing the Mental Health Needs of Children (August 13, 2020)

According to the United Nations, children today face anxiety about the negative impact of the pandemic on their lives and their communities, and uncertainty regarding the future. Join us for a webinar focused on the mental health needs of children as a result of COVID-19. Learn how Children’s Mercy hospital system and other pediatric settings are adapting and expanding their services to meet these new needs – in partnership with parent advisors and using virtual technology. The webinar is part of a series of free learning events funded by a grant from the Lucile Packard Foundation for Children’s Health, Palo Alto, California.

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Faculty:

DeeJo Miller

DeeJo Miller
Program Manager
Children's Mercy Hospital

Jamila Weaver

Jamila Weaver
Parent Advisor
Children's Mercy Hospital

**FREE** Creating Your Telehealth Platform Hand in Hand with Patients: The Cambridge Health Alliance Story (July 30, 2020)

Sponsored by:

Telehealth is an exciting new area for many health systems that has been created virtually overnight due to the recent need for social distancing. Patients to date have been wildly enthusiastic about this service and very kind about any technical difficulties and limitations. As services reopen after a surge in COVID infections however, patient expectations rise and the need to deliver systems that meet those expectations become more urgent. The most efficient way to design services is to involve the end user from the beginning, which is what the Cambridge Health Alliance has done using patient partners. Join us for this exciting discussion about how to integrate patient voice into the design of your new services using telehealth as our example.

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Faculty:

Kirsten Meisinger

Kirsten Meisinger, MD, MHCDS
Director of Provider Engagement and Regional Medical Director, CHA

Faye Kolin

Faye Kolin
Patient Partner, CHA

Farah Shaikh

Farah Shaikh
Patient Partner, CHA

**FREE** Patient- and Family-Centered Strategies in the Time of COVID-19 (March 26, 2020)

IPFCC’s webinar "Patient- and Family-Centered Strategies in the Time of COVID-19" provides insights and hope during this stressful time. Honoring the essential partnerships we have developed with patients, families, and communities is important especially now. IPFCC reached out to patient- and family-centered leaders working in the field to identify emerging best practices and resources.

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Faculty:

Bev Johnson

Bev Johnson, BSN, FAAN
IPFCC

Mary Minniti

Mary Minniti, CPHQ
IPFCC

Return to PFCC and COVID-19