Children’s Hospital at Dartmouth-Hitchcock

Children’s Hospital at Dartmouth-Hitchcock (CHaD) is the only pediatric hospital in New Hampshire. It is located within the Dartmouth-Hitchcock Medical Center in Lebanon, NH. Based on data regarding the transmission rate of the virus, Dartmouth-Hitchcock made the decision to revise their visitation policy. Family members were no longer permitted in the hospital with the exception of the neonatal intensive care nursery (ICN), Birthing Pavilion, and for patients receiving end-of-life care. The CHaD ICN Parent Council has been actively engaged in helping respond to the changes. Read more

Children’s Mercy Kansas City

Children’s Mercy Kansas City is a comprehensive pediatric medical center, serving patients from birth to age 21, across two hospital campuses and multiple satellite clinics across Missouri and Kansas. In response to the pandemic, Children’s Mercy convened a small taskforce comprised of an infectious disease physician; a Patient and Family Engagement (PFE) Program Manager (who started out as a parent advisor and was hired as a “parent on staff” in 2008); and the senior directors for Inpatient Med/Surg, Ambulatory, and Perioperative Nursing. The PFE team is very engaged in ongoing planning and continues to spearhead communication related to COVID-19. Read more

Children’s National Hospital

Children’s National Hospital is the only health system in the Washington, D.C. metro area (including MD and VA) specializing in pediatrics. In response to COVID-19, the Executive Committee (including four parents) of the hospital-wide PFAC now meets 1-2 times per week and has reviewed language for the website, signage, and scripts for staff to use when talking to parents about changes in policy. They also discuss how PFAC can continue to be a resource to patients, families and staff during these unprecedented times. Read more

Christ Hospital Family Medicine Center

In 2018, the Christ Hospital Family Medicine Center in Cincinnati, OH established their first PFAC. Keesha Goodnow is the Coordinator and Co-Facilitator of the PFAC and assisted with the expansion of PFACs at a Federally Qualified Health Center in three sites. In the midst of COVID-19, they are partnering virtually with their PFACs to help in several areas including communicating with patients, educating patients, and distributing information about resources throughout their communities. Keesha recently wrote an article, Three Reasons to Prioritize Your Patient and Family Advisory Council During the Coronavirus Pandemic in Physician Practice outlining their collaborative efforts. Learn more about their PFACs

Hôtel-Dieu Grace Healthcare

Hôtel-Dieu Grace Healthcare (HDGH) is a unique community hospital (a sub-acute facility) offering services in Mental Health & Addictions; Rehabilitative Care; Complex Medical and Palliative Care; and Children and Youth Mental Health in Windsor, Ontario. The hospital transitioned from Pandemic Planning to instituting an Incident Management Response Team for COVID-19. It involved patient and family advisors—the PFAC Chair and the patient advisor who sits on the Governing Board and consulted with their ethicist. The PFAs assisted in planning a "No visitor" policy (with the exception for patients who are at end of life) and developing a letter and FAQ sheet given to every inpatient. Read more

Johns Hopkins Medicine (JHM)

Across JHM’s six hospitals, Home Care Group, and Johns Hopkins Community Physicians practices, there are more than twenty active PFACs with over 500 members. During COVID-19, the majority of the PFACs have continued their monthly meetings, using virtual tools. Among other projects, PFACs have reviewed COVID-19 website content and some members have served as “test family members” to prepare medical students for conversations with family members who have a loved one in intensive care. PFACs will continue to provide advice as JHM opens up elective surgeries and outpatient appointments. Read more




Return to PFCC and COVID-19